Manager, Technical Support

Job Description

Job Description

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $120,000-$146,000. This role is eligible for an 20% annual bonus.

Location: Location can vary

Shift: Day shift, hours may vary depending on business needs

Health Benefits:  Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:   Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

• Leads a Reliability Centered Maintenance and Process Improvement Program across the market for all container manufacturing equipment within designated focus areas.  (Sidel/Krones/Siapi)
• Direct the creation and enhancement of Reliability Centered Maintenance Plans by leveraging internal and external resources. Incorporate both condition-based and time-based maintenance strategies to achieve machine reliability targets, while making effective use of CMMS (SAP).
• Must Lead and Coach the Manufacturing Framework for the Market Blow Mold Reliability Team to support factories in achieving maintenance plan execution with a continuous improvement mindset by supporting breakdown analysis, major overhauls, troubleshooting, and line down situations.
• Lead, Coach and assist in the documentation and completion of Before and After-Action summaries on all major maintenance events in support of continuous improvement of maintenance plans to help with reduction of Safety/Quality Risks, Energy/Scrap and to Improve Machine Reliability.
• Lead the Annual Maintenance budgeting process for area(s) of focus with specific ownership of all reliability centered maintenance plans related to container production. Clarify roles and responsibilities in the analysis, justification, fund requests, implementation planning for factories, and both reporting and tracking tasks related to reliability program management (RPM) maintenance plans for container manufacturing equipment.
• Assist in establishing and maintaining factory Technical Capability by supporting and maintaining the database of training material. This includes SOPs, VWIs, OPLs, instructional videos, and other related materials, among others for all Maintenance, Safety and Environmental related activities by ensuring internal and external compliance.
• Responsible to lead Monthly Blow Mold Call, Support Factory Escalations, Innovation and Engineering both proactively and reactively to ensure Development of Self and Associates through Coaching, Training and Feedback. To provide effective Factory Support and ensure the successful completion of tasks and escalations, up to 70% travel may be necessary.
• Lead OEM Partnership Management meetings for critical machine centers related to container manufacturing (SIAPI, SIDEL, KRONES)

Qualifications

• Bachelor’s degree in engineering or industrial maintenance Certification or equivalent work experience in engineering, technical or operations (preferred industrial, electrical, or mechanical engineering).

• Project or Technical leader in a factory: proven experience in leading and managing multiple complex projects at once.
• Experienced in leadership roles across multiple functions with effective communication skills.
• Experience in maintenance and technical leadership in high-speed packaging, especially in beverage, food, or other clean manufacturing.
• Proven history in delivering results by working with cross-functional teams.
• Successful history of developing people through mentorship and coaching.
• Developed knowledge of Continuous Improvement methodologies. (LEAN, DMAIC, 5why, BDA, TPM).
• Able to recognize strengths and build high performing teams both virtually and in person.            
• Advanced capability to recognize people's achievements.             
• Firsthand working knowledge of AMM / CMMS systems (SAP Preferred).
• Excellent communication skills both written and verbal.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, TEAMS).
• Must be able to lead complex Problem-Solving events to achieve root cause and interpret in Lehman’s terms.
• Initiative-taking and able to manage time and schedule travel independently.
• Must be able to Travel up to 70%.

#LI-HB1

If you're ready to embark on an exciting journey with Primo Brands, apply now!

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come. 

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience.  Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered.  We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.