Customer Service Representative

Job Description

Job Description

Customer Service Representative

This role is located in Michigan City, Indiana.

Do you strive to achieve high performance and enjoy making an impact on the community where integrity and excel lence is valued and where you can take your career to the next level? Do you value a people-first culture within a workplace that makes it a priority to foster collaboration, support individual growth, and ensure the well-being of its employees? Then, we have a place for you!

What We Offer:

• Dental, Health, Vision and Life Insurance
• 401(k) with Employer Match
• Best practice PTO
• Flexible Work Schedule
• Referral Program

What You'll Do:

As the Customer Service Representative, you will manage customer orders, inquiries, quotes, and invoicing while part nering with internal teams to resolve issues and ensure timely, accurate, and exceptional customer service.

Your Accountabilities in the Role:

• Manages customer orders and returns to ensure accurate and timely processing.
• Responds to customer inquiries and status updates to provide prompt and effective service.
• Creates customer invoices and related documentation to support accurate billing.
• Prepares international shipping, customs documents, and Proforma Invoices to ensure compliant and accurate shipments.
• Collaborates with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs.
• Addresses customer issues and concerns to maintain positive customer relationships and service satisfaction.
• Perform other related duties as assigned.

Position Requirements:

• Education: High school diploma or GED is preferred; an equivalent combination of education and directly re lated experience may be considered.
• Experience: 2+ years of customer service or clerical experience, preferably in a manufacturing or distribution related environment is preferred.
• Certifications: N/A
• Functional Skills: Strong customer service and communication skills, with the ability to effectively manage customer inquiries, orders, quotes, and issues. Excellent organization, prioritization, and attention to detail, with the ability to accurately process invoices and shipping documentation. Strong mathematical and analytical skills, with the ability to perform unit conversions while ensuring accuracy in customer orders and product quantities.
• Technology Skills: Strong skills in Microsoft Office 365 and Excel experience required.
• Language Skills: Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally to customers, coworkers, and management.
• Leadership/ Behaviors: Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor; dependable and responsive with a sense of urgency; self-motivated and able to work independently and within teams; maintains professionalism in difficult or high-pressure situations; positive attitude and willing ness to learn.
• Culture Match: Collaborative, respectful, community-focused, and service-oriented; interacts professionally with individuals inside and outside the organization; demonstrates integrity, sound judgment, accountability, and respect for confidential information.

Other Important Information:

Pay/Salary: Pay is commensurate with proven expertise. And, the compensation will grow as the team member grows!

Reports To: Customer Service Manager

Core Hours: 7:30 am – 4:00 pm

Typical Work Week: M-F; 40 hours per week

Direct Reports: None

Travel: None

Work Conditions: Standard office environment