Technical Operations Specilaist

Job DescriptionJob OverviewWe are seeking a detail-oriented and technically capable Technical Operations Specialist to support our growing online operations. The right candidate will play a dual role supporting both the customer support and engineering operations sides of our interactive gaming products. The primary focus of this role will be game deployment, configuration across multiple environments and also providing broader technical level 1 operational support.This role sits at the intersection of technical configuration, operational support, operational execution and stakeholder coordination. The ideal candidate will be comfortable working with internal systems, familiar with gaming compliance laws, liaising with operators, in some cases also providers and ensuring smooth and accurate deployment of gaming content.ResponsibilitiesGame Deployment & ConfigurationConfigure and deploy games across multiple environmentsManage game setup parameters within internal back-office systemsDeploy new game and engine client versionsPerforming rigorous testing of games prior to deploymentEnsure correct environment mapping (endpoints, launch URLs, IP whitelisting where applicable)Deal with real time issuesCoordinate game release schedules with internal teams and external stakeholdersWork closely with DevOps and Engineering to escalate and track technical issuesWork closely with account managers on game release roadmaps and new game deploymentsSupport operator onboarding and technical setup processesAct as a point of contact between internal teams, operators and occasionally third-party providers.Communicate clearly regarding deployment timelines, requirements, and issue resolutionEnsure operator requests are captured accurately in Jira and documented appropriately in Confluence.Technical Operations SupportLevel 1 Support & Triage – Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.Issue Escalation – Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and escalate complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.Analytics & Reporting – Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.Skills and RequirementsStrong understanding of configuration based systemsPrevious iGaming experience within technical supportExperience working with Jira and Confluence (or similar ticketing/documentation tools)Experience with instant messaging and email-based support workflows.Basic SQL knowledge (ability to read queries)Excellent written and verbal English communication skillsAbility to manage multiple deployments and priorities simultaneouslyComfortable working cross-functionally with technical and non-technical stakeholders.Understanding of gaming platform integrations and game release cycles.Familiarity with environment management (UAT, staging, production).Exposure to API-based integrations. Ability to work effectively under dual reporting structures and balance competing priorities.High ownership mindsetStrong organizational skillsAnalytical thinkingProactive problem solvingClear and confident communicationProcess improvement mindsetNote: All offers are contingent upon successful completion of a background check and drug screen *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. AGS is an equal opportunity employer.