Customer Service Representative- Aerospace Coatings

Job Description

Job Description

Description:

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

Why Work for PSE GROUP?

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• A great work environment with career advancement opportunities!

The Customers Sales Representative of Aerospace Coatings will be responsible for performing customer service activities within an office/warehouse environment by handling incoming orders, fielding customer calls, and proactively calling preferred end-user customers.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Requirements:

SALES/CUSTOMER SERVICE

• Perform Customer Service activities including telephone and email communication with customers, outside vendors, and internal employees.
• Process incoming Emails, Phone Calls, Quotes, and Purchase Orders to prepare the orders for our production team. 
• Provide Inside Sales Support for our outside sales team, (helping with questions, pricing, updates, tracking information, etc).
• Prepare shipping paperwork for orders regarding Domestic and International shipping methods. 
• Perform occasional warehouse work to help ensure effective delivery dates to our customers. 
• Build and maintain relationships with outside vendors for purchasing materials for the department. 
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.
• Process sales transactions using POS devices and Company guidelines.

ADDITIONAL DUTIES:

• Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
• Assist staff with periodic or annual store inventories.
• Special projects as assigned.

PHYSICAL REQUIREMENTS:

Able to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion.

Approximately 60% of the time sitting, 20% standing, 10% walking, 10% stooping, climbing and kneeling. 

TRAINING REQUIREMENTS:

Listed below are the minimum training requirements necessary to become certified in this position.

• Required Courses - Right-to-Know Training
• Recommended Courses - VOC Technical Reference Course
• DOT Regulation Training
• Hazardous Waste Training
• Attend various manufacturer-training seminar and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.

OTHER REQUIREMENTS:

Ability to work all scheduled hours as needed. If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed and able to operate vehicle in accordance with state law including commercial drivers license if required. Must have acceptable driving record from State Motor Vehicle Bureau.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.