Reshipment Specialist

EHC is looking for a Reshipment Specialist in the Houston Area

Hours:8:00am - 4:30pm

EITHER REMOTE OR OFFICE BASED

This company is seeking a customer-oriented Reshipment Specialist to support our Customer Solutions Teams and operational efforts company wide. The Reshipment Specialist is responsible for handling order discrepancies, coordinating with internal teams, tracking reshipment progress, and providing excellent customer service.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to troubleshoot issues efficiently. The Reshipment Specialist plays a key role in maintaining customer satisfaction and responds efficiently to customer inquiries and provides a consistent winning customer experience. The Reshipment specialist is collaborative with internal departments to address and troubleshoot customer concerns. Ensuring compliance with company policy, shipping regulations, and industry best practices is top priority.

Responsibilities:

Process and manage reshipment of customer orders, ensuring accuracy and timely processing.
Coordinate with internal teams to resolve order discrepancies and ensure smooth reshipment operations.
Track the progress of reshipments and provide regular updates to customers or internal teams as needed.
Troubleshoot and resolve issues related to returns, damages, lost shipments, or incorrect items.
Maintain and update accurate records of reshipment transactions, including order statuses and resolutions.
Continuously evaluate and improve reshipment processes for greater efficiency and customer satisfaction.
Document and standardize reshipment procedures, replicating processes for the purpose of training and onboarding new staff.
Train and onboard new employees by providing clear instructions and support in understanding reshipment processes and systems.

Skills and Experience:

Bachelor's Degree in business, supply chain, or related field or some college preferred
2+ years of experience working in a customer service position is a must
Strong phone contact handling skills and active listening
Familiarity with CRM/JDE systems and practices
Experience with detailed data entry and problem solving within an ERP system
Customer orientation and ability to adapt/respond to different types of characters
Excellent written communication skills
Ability to multi-task, prioritize, and manage time effectively