Senior Business Analyst - IT Strategy & Operations

Job Title: Senior Business Analyst - IT Strategy & Operations


Location: Coppell, TX


Duration: / Term: C2C


Experience Desired: 10+ Years

Job Description:


Strategy Support & Operationalization

• Support IT strategy efforts by helping translate strategic priorities into roadmaps, initiatives, and supporting materials.
• Assist in the development and maintenance of capability maturity roadmaps, including:
  • Mapping initiatives to capability outcomes
  • Tracking maturity progression over time
  • Supporting documentation and visualizations
• Help prepare materials for CIO strategy reviews, executive briefings, and leadership discussions.
• Support development of Board-level and senior-leadership narratives by organizing inputs, drafting content, and refining messaging.

Vendor Management & VMO Support

• Support the development and operationalization of a Strategic Vendor Management framework.
• Partner with OCIO leadership, Procurement, and external partners to support:
  • Vendor tiering and segmentation
  • Scoring and weighting criteria
  • Supplier surveys and inputs
• Assist with preparation of materials for vendor reviews and governance forums.
• Support efforts to consolidate and enable new supplier and contract management (SCM) tools.

CIO Dashboard & Executive Reporting

• Support the development and ongoing refinement of a CIO-level dashboard.
• Help gather, organize, and synthesize inputs from across IT teams.
• Assist with shaping executive-ready views that highlight priorities, progress, risks, and dependencies.
• Ensure materials are accurate, clear, and appropriate for executive audiences.

IT Leadership & Cross-Functional Collaboration

• Partner with leaders and teams across:
  • Infrastructure
  • Cybersecurity
  • Platform Applications
  • Enterprise Architecture, Data & AI
  • PMO
• Support content development by coordinating inputs and ensuring consistency across teams.
• Help connect work across towers into cohesive leadership-level materials.

Communications, Huddles & Town Halls

• Support the development of materials for:
  • IT leadership meetings
  • IT huddles
  • Global IT town halls
• Partner with Enterprise Communications to support global IT communications.
• Help ensure messaging clearly communicates:
  • What IT does
  • How IT supports the business
  • The value IT delivers

Global Coordination

• Support coordination with global IT and business leaders across multiple time zones.
• Assist with organizing inputs from markets and regions to support global alignment.
• Ensure materials reflect global context while maintaining consistency.

Ideal Candidate Profile

• 6-10 years of experience as a Senior Business Analyst or IT Business Analyst.
• Experience supporting IT leadership, strategy, or enterprise initiatives.
• Strong understanding of IT operations and the business of IT.
• Demonstrated ability to work independently with limited day-to-day supervision.
• Strong written and verbal communication skills.
• High attention to detail and quality.

Key Skills & Attributes

• Strong organizational and analytical skills.
• Comfortable working in ambiguous or evolving environments.
• Ability to manage up, take feedback, and adjust quickly.
• High emotional intelligence; able to work effectively with diverse stakeholders.
• Proactive mindset with the ability to anticipate needs and next steps.
• Ability to tailor content and approach based on audience.

Role Characteristics

• Senior individual contributor role
• Supports strategy and execution
• Operates under OCIO leadership direction
• Requires minimal hand-holding but collaborates closely
• Potential for future full-time conversion for the right candidate

Preferred / Nice to Have:

• Experience supporting a Sr. IT leadership team.
• Exposure to vendor management, procurement partnerships, or VMO initiatives.
• Experience supporting executive-level presentations or dashboards.
• Familiarity with Microsoft 365 tools (Teams, SharePoint, PowerPoint).

Education:

• Bachelor's degree in business administration or a related field.

Key Skills:


Business Analyst, execution, materials, and operational insight, Leadership, Vendor Management.