Direct Support Professional (DSP) Lead

At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our employment, housing, and life-enrichment services, we support people to set and achieve their personal goals. As a nonprofit, every Rise team member is driven by our mission. That shared commitment is the foundation of a workplace that embraces a culture of learning and growth by offering extensive training, competitive salaries, and a fun work environment. We are an inspiring leader in disability services that wants to make a real difference in people’s lives!

Position Summary

Provide on-the-job support and training to adults with disabilities at community work site. Analyze job tasks and develop appropriate training techniques for those tasks. Provide written reports and information on each individual served. Supervise the daily operation of job sites consistent with the requirements of the program. 

Essential Duties

Key Expectations  

• Standards of Excellence Commitment: All Rise employees are expected to commit to, sign and follow-through on Rise’s Standards of Excellence. Refer to “Standards of Excellence Commitment” document. In the Employee Handbook.
• Person-Centered Practices: Learn and consistently perform person-centered practices: Identify those things that are important to people who receive support; implement strategies to assure they are present in day-to-day life. Identify areas where change can happen without permission. Act on those areas. 
• Communication: All Rise employees are expected to communicate effectively with other staff, external stakeholders and people we serve in a respectful and timely manner. This includes but is not limited to reading and responding to email in a timely manner, answering and responding to phone calls and voicemails, foster open communication; listening to others; preparing professional written communications as needed.
• Safety: Participate in the development of a safe and healthy workplace. Comply with safety policies and procedures and adhere to safe work practices. Comply with state motor vehicle laws and regulations. Take reasonable care to ensure your own, co-workers and persons served safety and health. Report any hazards, injuries or illnesses immediately to your supervisor. Will not place others at risk by any act or omission or interfere with safety equipment. Act as a role model by demonstrating safe work behaviors. 

Responsibilities

• Communication – Speak effectively; listen to others; write effectively; establish relationships; act with integrity; establish trust. 
• Maintain an accurate and up-to-date SET site manual. 
• Use Rise’s case-management software, myEvolv, to complete required assessments, treatment plans, attendance records, incident reports and contact notes.
• Accurately records time and attendance for person served payroll and program billing. Completes recording of time and attendance in a timely manner. 
• Observe and record work performance in accordance with established norms for designated vocational programs. Maintain quality control and production records for the SET sites/customer as needed. 
• Develops and provides services based on individual goals identified by the expanded support team. Provides training and services in natural community environments. 
• Develop person-centered methods for training and supporting persons served in making progress on their desired outcomes. Provide the staff support identified in the person’s treatment plan. 
• Track person served progress in achieving the outcomes and objectives identified in their treatment plan. 
• Attends all team meetings as scheduled. Share updated information on individual needs, concerns, and employment site issues with the team. 
• Develop and write training objectives based on the expanded support team's response to goal areas. 
• Write annual reports, quarterly reports, treatment plans, support plans, individual abuse prevention plans, self-management assessments, case notations, progress reports, and incident reports, when needed, for one to six individuals. 
• Assist persons served in setting up and running all jobs assigned. 
• Carry out self-care and support services (toileting, feeding, personal hygiene needs) as assigned. 
• Communicate with other program staff and residential staff on a daily, or as needed basis, regarding program issues, caseload issues, staffing, and other related information. 
• Provide transportation services as designated by the driving schedule, drives and/or rides along the route. Provide transportation in personal vehicle as needed. 
• Assist persons served with boarding and exiting vehicles as needed. 
• Provide therapeutic programming as assigned. 
• Assist in general cleaning and caretaking of the building or work area as needed based on the SET site requirements. 
• Conducts oneself as a positive role model for persons served in terms of appearance, socialization, and teamwork. 
• Compliance with MVR (Motor Vehicle Record) and drug/alcohol testing program if required 
• Autonomy: Single-staffed SET site 
• Complexity of work performed at SET site 
• Degree of direct involvement in the customer work process. 
• Customer relations: Direct involvement with customer contacts 
• Startup of new SET site 

Key Competencies  

• Service-focus – focus on customer (internal and external) needs.
• Interpersonal skills – positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment.
• Self-management – use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once. 
• Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others.
• Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results. 

Required Education, Experience, and other Qualifications

• Technology skills: Comfortable working with computers, Microsoft Office software (Outlook, Word, Teams, etc.). and database management systems – Learn software systems to complete routine tasks.
• Current, valid driver’s license and a driving record that demonstrates safe, legal driving habits
• Compliance with DHS (Department of Human Services) Rule 11 and Rise MVR (Motor Vehicle Record) background checks required 
• Demonstrate good time management skills. 
• Build and maintain effective working relationships with SET site contacts and maintain business partner’s expectations for productivity, quality, etc. 
• Ability to run complex work sites independently. 
• High school diploma or GED 

Preferred Education, Experience, and Other Qualifications

• Previous experience practicing person-centered practices with people with disabilities or other barriers to employment.
• Production/manufacturing experience. 

Working Conditions and Environment

• Hours of Work: Hours of work are typically daytime, Monday through Friday.
• Travel: Must be able to travel to various locations throughout the day, in the Twin Cities area.
• Work Environment: This job operates in a variety of environments including Rise’s office environment and production floor. The noise is moderately loud when on the production floor.
• Physical Demands: The team member frequently is required to twist, stoop, bend, reach, pull, push, stand, sit and walk for up to eight hours per day. Able to lift and transfer people, with varying weights (50-75 pounds).

Benefits

• Wage: $21.01 - $22.06 per hour , depending on qualifications
• Daytime work hours (No evenings, weekends, or major holidays)
• A pathway opportunity for persons aspiring for careers in Social Work, Human Services, and/or Health Care
• Medical insurance - single employee coverage less than $90/month
• Dental insurance less than $17/month
• Vision insurance
• 401(k) with a 100% vested employer match
• Rise sponsored Basic Life & AD &D insurance
• Voluntary Life, Short Term, and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
• Employee Assistance Program
• Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays
• Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
• A fun team environment that supports your professional development and opportunities for career advancement.
• Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.

Are you looking to work with a diverse team of professionals? Do you want to work in a fun environment while supporting others to live a life of possibilities? Then join Rise, Inc.! 

Rise values being a person-centered organization. This impacts how we carry out services for the people we support and our organizational culture. We encourage people's unique individual differences and celebrate the ways our team members contribute to our community. We believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Our goal is that those we serve, and our team members always feel valued and respected. 

Compensation details: 21.01-22.06 Hourly Wage

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