Customer Support Specialist
Aceolution
Provide live applicant support via voice, video and chat during kiosk enrollment. Verify identity documents and supervise capture of fingerprints, photos and signatures. Manage up to 4 concurrent enrollments, monitor session times and applicant queues. Troubleshoot kiosk and workstation issues and log tickets via the Salesforce partner portal. Enforce security, confidentiality and branding standards. Complete daily activity reports, timekeeping and mandatory training refreshers. Required Skills Customer service and needs assessment. PC hardware, software applications and data entry. Records/file management, forms handling and standard office procedures. Self and peer performance monitoring. Strong ethics, honesty and adherence to confidentiality protocols. Qualifications High school diploma or equivalent. Proficiency in Microsoft Office Suite. Minimum age: 18 years. US citizen; no dual nationals permitted. Successful completion of criminal, education, credit, drug and state-specific vetting. Available for evening and weekend working. Credential-processing experience is a plus. #J-18808-Ljbffr Aceolution
Vacancy posted 4 days ago
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