Leave and Benefits Administrator

Human Resources Support Specialist

This role provides comprehensive support across key Human Resources functions, including leave of absence administration, benefits administration, recruitment, onboarding, HR compliance, team member engagement, and HR operations support. Responsibilities include coordinating protected and unprotected leave programs, supporting the interactive process and accommodations, maintaining compliance documentation and HR records, administering benefit-related processes, supporting recruitment and onboarding activities, and ensuring accurate HRIS data and personnel records. The position also assists with audits, reporting, team member communications, recognition programs, and other HR operational initiatives while partnering with team members, managers, vendors, and third-party administrators. This role requires strong attention to detail, sound judgment, confidentiality, organizational skills, and the ability to manage sensitive information in a fast-paced environment.

Major Duties and Responsibilities

Leave of Absence Management

• Administers and coordinates leave of absence programs, including FMLA, CFRA, ADA accommodations, Pregnancy Disability Leave (PDL), workers' compensation, disability, paid family leave, military leave, personal leave, and other protected and unprotected leaves, ensuring compliance with applicable federal, state, and local laws, regulations, and Credit Union policies.
• Serves as a primary point of contact for team members, managers, third-party administrators, and vendors regarding leave administration, documentation requirements, status updates, accommodations, and return-to-work processes.
• Maintains accurate leave records, monitors compliance deadlines and required documentation, proactively identifies potential compliance, operational, or employee relations risks, and escalates concerns to HR leadership as appropriate.
• Coordinates the interactive process, leave-related accommodations, benefit coordination, and return-to-work activities while partnering with payroll, benefits, management, and external vendors as necessary.

Benefits Management

• Supports the administration of team member benefit programs, including medical, dental, vision, life insurance, disability, retirement plans, wellness programs, and other benefit offerings.
• Assists with benefits enrollment, qualifying life event changes, open enrollment activities, benefit communications, and coordination with benefit vendors and brokers.
• Maintains accurate benefit records in HRIS and vendor systems, ensuring timely updates related to new hires, terminations, leaves of absence, and status changes.
• Partners with third-party administrators, benefit providers, and external vendors to ensure timely processing, accurate documentation, and compliance with established service expectations.
• Responds to team member benefit questions and provides guidance regarding benefit processes, required documentation, deadlines, and available resources.
• Supports benefit compliance activities, reporting, notices, audits, and recordkeeping requirements in accordance with applicable laws and Credit Union policies.

HR Compliance & Employee Support

• Supports compliance with federal, state, and local employment laws and regulations, including wage and hour, leave administration, record retention, and workplace posting requirements.
• Assists managers and team members with interpretation of HR policies, procedures, and employment practices, escalating complex employee relations or compliance matters as appropriate.
• Helps identify process improvement opportunities and supports implementation of HR procedures, controls, and best practices to improve operational efficiency and reduce organizational risk.

Administrative Support

• Provides administrative and operational support to the Human Resources department, including maintaining HR records, organizational charts, phone directories, HRIS updates, onboarding and offboarding documentation, employment verifications, and internal communications.
• Assists with onboarding activities, background checks, orientations, benefits enrollment, NMLS processing, and personnel record maintenance to support a positive and compliant team member experience.
• Assists with departmental budgeting activities, reconciliation processes, supply coordination, and other HR operational functions and special projects as assigned.
• Maintains confidentiality and exercises discretion when handling sensitive team member, medical, compensation, and organizational information.
• Maintains HRIS data integrity through accurate entry, auditing, verification, and timely processing of personnel transactions and organizational changes.

Records and Reports

• Maintains and audits personnel, leave, and HRIS records to ensure accuracy, organization, and compliance with company procedures and legal requirements.
• Ensures HR, leave, and benefits documentation is maintained in accordance with company procedures, legal retention requirements, and audit standards.
• Prepares and analyzes HR-related reports and metrics, including staffing, turnover, payroll-related information, leave activity, and other operational or compliance reporting as requested.
• Assists with audits, compliance reviews, document requests, and recordkeeping practices to support operational accuracy and regulatory compliance.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience

• Working knowledge of HR functions and practices
• 3-5 years' Experience with leave of absence management required.
• 2-5 years' HR administrative experience, including recordkeeping, event planning, and compliance.
• Familiarity with recruitment and onboarding processes is a plus.

Education/Certifications/Licenses

• Bachelor's degree in human resources, Business Administration, or related field preferred; equivalent work experience will be considered.

Interpersonal Skills

• Exceptional verbal and written communication skills, with a friendly and professional demeanor and a service-focused mindset.
• Exceptional problem-solving skills, able to Identify and resolve payroll discrepancies and HR issues efficiently, applying critical thinking to find solutions and implement corrective actions.
• Ability to manage sensitive information and maintain confidentiality.

Computer Skills

• Strong working knowledge of Microsoft 365 products (Outlook, Teams, Word, Excel).
• Knowledge and experience working with HRIS systems (i.e., Paycom, Paycor, ADP, etc.) a plus.

Other Skills

• Exhibits strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Effectively manage and prioritize multiple tasks and projects simultaneously, ensuring that all responsibilities are completed in a timely and efficient manner.

Salary Minimum

USD $33.00/Hr.

Salary Maximum

USD $38.00/Hr.