Training Specialist

Job Description

Job Description

TRAINING SPECIALIST

ABOUT ROBBINS BROTHERS

WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We are romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple.

Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which help each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it is a life-changing proposal that is impossible to refuse.

OUR CULTURE & COMMUNITY

While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, enthusiastic, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. We are looking for those who are unabashedly and unapologetically in love with love.

This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for one hundred years and counting. Robbins Brothers offers a work schedule that includes a combination of remote and on-site, as well as flexible hours.

ROLE

Reporting to the VP of Stores, the Training Specialist  plays a pivotal role empowering our store associates through training and development to meet and exceed performance expectations. You will provide a high level of knowledge transfer to enhance selling skills and product expertise across our showrooms. This position is responsible for the end-to-end instructional design, program creation and delivery of sales training programs designed to educate general managers and sales associates and maximize their sales effectiveness. Furthermore, you will partner with our vendors to enhance and facilitate the training programs they deliver to Robbins Brothers showrooms, ensuring seamless integration with our brand standards.

CORE RESPONSIBILITIES

• Content Design: Collaborate with key stakeholders and general managers to evaluate current training materials and identify skill gaps, designing fresh, high-impact content that bridges those needs and drives professional growth.
• Facilitation & Training: Deliver engaging content at strategic training sessions and special events, facilitating specialized workshops for store associates to uphold and reinforce brand consistency across all locations.
• Store Prioritization: Pinpoint specific skill gaps at the individual store level to strategically prioritize and deploy training resources where they will have the greatest impact.
• Sales Coaching: Collaborate with the VP of Stores to facilitate recurring sales coaching calls for general managers and sales associates, ensuring consistent follow-up and skill reinforcement.
• Strategic Alignment: Maintain a consistent rhythm of strategic reviews with the VP of Stores, Manager of Store Support & Corporate Communications, and general managers to keep all training initiatives synchronized with our broader organizational objectives.
• Collaborative Influence: Work cross-functionally with Home Office counterparts, vendor partners, and internal team members to exchange relevant content and foster a culture of shared expertise.
• Efficacy Measurement: Develop comprehensive metrics to assess the effectiveness of jewelry-related training materials and quantify their direct impact on achieving key business objectives. 
• External Partnerships: Collaborate with external design partners to orchestrate and deliver high-impact training sessions and events, both in-person and through virtual platforms.
• Launch Support: Partner with stakeholders to provide comprehensive education on new collection launches and support all field activation initiatives.

QUALIFICATIONS

• Experience: Possess a minimum of 4 years of experience in instructional design and delivery training, ideally within a retail environment, demonstrating a proven ability to develop and facilitate high-impact learning content.
• Education: A 4-year undergraduate degree is preferred.
• Communication: Demonstrate exceptional facilitation skills alongside superior verbal, written, and interpersonal communication abilities, characterized by a meticulous attention to detail and a high degree of professional accuracy.
• Technical Skills: Exhibit a high degree of proficiency in leveraging Learning Management Systems (LMS) to develop and deploy training programs, complemented by advanced mastery of the Microsoft Office Suite and expert-level skill in PowerPoint.
• Agility: Showcase exceptional time management skills and the ability to effectively liaise with all levels of leadership and a diverse employee population.
• Professionalism: Possess a high degree of professional maturity and emotional intelligence, underpinned by a robust work ethic and the ability to exercise strict objectivity and discretion when handling sensitive or confidential information.
• Mindset: Maintain a collaborative and proactive mindset, demonstrating a team-oriented approach with the ability to solve complex problems and adapt seamlessly to shifting priorities.

Equal Employment Opportunity Employer Robbins Brothers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.

POSITION DETAILS

Job Type: Full-Time

Reports to: VP of Stores

Direct Reports: None

Compensation: Salary 

Benefits

• 401(K)
• Medical, Dental, and Vision Insurance
• Employee Discount
• Paid Time Off

Schedule 

• Travel 50% 
• Schedule requires flexibility, including evenings, weekends, and in peak business periods.
• Flexible work schedule designed to meet the requirements at assigned store locations, based on business needs.