PC Technician

Job Details Location: 13th Street - Oakland, CA 94612 Position Type: Full-Time Temporary Education Level: Associates Degree Preferred Salary: $25.00 - $30.00 hourly Shift: Day Mission Statement Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY. Five Keys Overview Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization’s programs include public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. By offering essential resources—education, housing, employment, and the necessary tools for sustained progress—Five Keys seeks to create positive and lasting change in communities, making them better places for everyone. Our Core Competencies A well-qualified candidate is able to communicate effectively, collaborate with others while building positive relationships, demonstrate strong problem‑solving skills, maintain a dynamic learning mindset, and remain committed to high cultural and social awareness. Successful candidates work well under pressure, respect appropriate boundaries, and operate with a high degree of emotional intelligence. Job Summary The Personal Computer (PC) Technician reports to the IT Systems Manager and plays a crucial role in ensuring the efficient and effective use of the organization’s computer technology. This position involves providing on‑site and remote technical support to Five Keys staff and students, diagnosing and resolving hardware and software issues, installing and configuring computer systems and peripherals, and contributing to the overall maintenance and security of the IT infrastructure. Job Duties and Responsibilities Provide first technical support to end‑users via phone, email, in‑person, and remote access Diagnose and resolve hardware, software, and network connectivity issues on desktops, laptops, printers, and other peripherals Troubleshoot operating system problems (Windows, macOS, ChromeOS, Google, etc.) and support Google Workspace, internet browsers, Microsoft Office, and other typical applications Assist users with software installation, configuration, and usage Escalate complex issues to higher‑level IT staff as needed Install, configure, and maintain desktop and laptop computers, including operating systems, applications, and drivers for printers, scanners, and other peripheral devices Perform hardware repairs and upgrades as necessary Assist with the deployment of new hardware and software Assist with network troubleshooting and basic network configuration Maintain an accurate inventory of staff and student devices Follow established IT procedures and documentation standards Report any suspected security breaches or vulnerabilities Other duties as assigned Knowledge and Skills Able to maintain strict confidentiality and take all precautions when handling sensitive information Think proactively and actively seek opportunities and purposeful solutions Excellent verbal and written communication skills with the ability to explain technical information to a variety of internal and external stakeholders Working knowledge of Zoom, Microsoft Office, Google Workspace, and databases Knowledge of common peripherals (monitors, keyboards, mice, printers, scanners, etc.) and how they connect and function Troubleshooting basic wired and wireless network connection issues Basic troubleshooting of smartphones and tablets (iOS and Android) Understanding of mobile operating systems and common applications Education and Work Experience High school diploma or GED required Associate’s Degree in Computer Science, Information Technology, Information Systems, or a related technical field is preferred Vocational or technical certifications focused on computer repair, IT support, or networking preferred Physical Requirements All employees must be fully vaccinated against COVID‑19 or meet testing and safety measure requirements. Employees may request an exemption based on medical condition or sincerely held religious belief. Employees must wear provided PPE and adhere to all safety guidelines when needed. Duties include frequent talking and hearing conversations; long periods of walking, sitting at a desk or computer station; lifting items and equipment up to 25 lbs; and reaching, bending, carrying, and stooping as part of daily tasks. Additional Requirements Successful completion of a Live Scan (criminal background investigation) Submission of proof of clear TB results dated within 60 days prior to hire date Work Environment Moderate to high noise level Work environment varies from site to site Some personal safety risks working in underserved communities Must be willing and able to work in a correctional facility, travel to community sites, and travel statewide to various locations or meetings as needed Up to 30% travel to Five Keys locations throughout California as needed Growth Opportunities Five Keys offers ongoing professional development opportunities for all employees, including conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs, such as schools, housing, and other agency areas. #J-18808-Ljbffr