Systems Analyst

Systems Analyst - Lenexa, KS (Onsite) Full Time

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Systems Analyst at ICON, you will contribute to our information technology function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

What You Will Do:

You will take responsibility for software development and engineering deliverables, applying your skills to ensure quality and efficiency.

Key responsibilities include:

• Provide system administration and support for investigator payment-related applications.

• Provide support for application development projects.

• Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications.

• Provide timely, high-quality support for system users and interface with users to collect study setup requirements.

• Assist in technical setup of studies and escalate system-related issues to the Systems Manager and Support Manager.

• Capture user feedback, participate in application user groups, and proactively engage users to resolve issues.

• Collaborate with application owners and IT for system improvements and training.

Your Profile:

You will bring relevant software development and engineering experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in a relevant field desired.

• Experience providing system administration and support, along with a strong understanding of application development and experience supporting application development initiatives.

• Proficiency as a subject matter expert (SME) for assigned applications and familiarity with other ICON applications and their interactions.

• Ability to adhere to ICON's values, emphasizing process improvement to meet client needs.

• Strong interpersonal skills to provide high-quality support to system users and collect study setup requirements.

• Effective problem-solving skills, with the capability to assist in the technical setup of studies and resolve system-related issues.

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site ( to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here ( to apply