Customer Service Team Member

About the Role Mixed is looking for an experienced and detail oriented person to join our Customer Success Team to help scale our rapidly growing business. Mixed launched in 2021 and has grown 25x in the past year, bootstrapped and profitably. With the success of our S23 collection and first IRL launch event, Mixed is positioned to become an up and coming direct‑to‑consumer fashion brand in NYC. Mission At Mixed, we're on a mission to amplify our customer's distinct identity and inspire them to be seen in full color. We believe that it's harder and braver to embrace your multitudes than to box yourself in. We believe that distinctiveness is uncomfortable, but worth it. Wearing Mixed feels like stepping into your boldest self—it's daring to be seen in full color and embracing the distinct identity that the world tells you to tone down. Responsibilities Fulfilment Customer service Returns Inventory management We want you to be enthusiastic about all things Mixed, eager to field product questions from our customers, and passionate about delivering an excellent experience to the community that makes this all possible! We believe that members of the Customer Success Team play a key role in bringing joy to the Mixed shopping experience and serve as a valuable, human touchpoint for our brand. Qualifications Organised, efficient self‑starter who seeks out challenge Thrives in a startup environment Loves to see the impact of your work on business outcomes Location This is an in‑person position and requires travel to our studio located in the Brooklyn Navy Yard. #J-18808-Ljbffr