Operations Manager

Position Summary The Operations Manager is a member of the Store Management team, fulfilling the company purpose of providing excellent customer service and supporting CVS Pharmacy operations. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, initiative, and leading by example. Responsibilities Overall store management, supervision, and policy implementation Sales and inventory management Employee staffing, training, and development Financial management Customer service leadership Unlike the Store Manager in Training position, the Operations Manager is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates seeking a short‑term goal of becoming a CVS Store Manager should apply for Store Manager in Training openings. Essential Functions Management responsibilities: Lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner; support Store Manager with action plans for operational and service improvement. Customer Service responsibilities: Assist customers with their questions, problems and complaints; promote CVS customer service culture (greet, offer help, and thank). Required Qualifications Deductive reasoning ability, advanced analytical skills and computer skills. Advanced communication skills, leadership, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight and weekend shifts, work overtime as needed, and respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail manager or supervisor. Education High School Diploma or Equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range Typical hourly rate: $19.00 – $29.00 Great Benefits For Great People This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr