Lead Client Service Coordinator

Job Description


About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 75+ locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Operations:

• Greets guests in a timely and friendly manner
• Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks.
• Assists the Manager with inventory counts, ordering products, Amazon order, receiving products
• Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits.
• Responsible for achieving store and individual sales goals.
• Responsible for monitoring professional and retail product inventory and supply usage.
• Coaching team in customer service protocols and ensure consistency for each client
• Identify opportunities for growth within staffing for growth, average ticket and rebooking.
• Demonstrates high standards for customer service

Training:

• Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships
• Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.
• Assist the Manager in holding the team accountable on service, product and membership sales
• Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed
• May conduct product, retail and membership training to Front Bar Receptionists and Estheticians.
• Work with the Manager on implementing ongoing training in store
• Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
• Identifies opportunities for growth within staffing and store sales

Marketing:

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
• Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives

Content Creation:

• Create on brand social media content
• Ensure all print and digital promotional materials are on brand and approved
• May submit marketing and creative requests

Event Coordination:

• Plan and execute events to increase brand awareness, client bookings, etc.
• Participate in in-store and off site events to increase brand awareness

Position Requirements

• 1-2 years of prior leadership and/or marketing experience
• Availability to work onsite events (Nights and weekends)

Job type: Full time