Registration Specialist, Attendee Registration - Pharma Experience Preferred - Remote

Description The Specialist, Attendee Experience (Pharma Experience Preferred) will work closely with the Event Experience Manager to understand program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. What You Will Do Here Follow and build client SOPs as required Qualify attendee information Manage hotel accommodations and changes Maintain meeting database with continual updates/changes Provide reportable information for your meetings in a timely manner Meet deadline expectations Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment Assist in website testing Technical Support and/or Digital Production on virtual events Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) Work on complex programs with numerous participant types, complicated web builds, and extensive reporting Handle issues and challenges onsite and overcoming them by thinking outside the box Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) Use and develop event registration sites outside of Cvent Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process Initiate, plan, execute, control, and close out attendee registration projects Manage meeting profiles and statuses in event software Create and manage client and internal timelines Ability to travel 35% both Domestic & Internationally Who You Will Work With Reporting to a Manager or Director, Attendee Experience, Event Management Services Internal team members from multiple departments External clients and key stakeholders What We Expect Cultural Excellence Role Level Function Emotional Intelligence What You Will Bring College degree or equivalent experience Minimum 4+ years of experience in the meetings industry Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Registration experience Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box Knowledge of virtual and hybrid event options Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point) Including mail merges, agenda creation, tables, etc. in Word Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) Ability to travel 35% both Domestic & Internationally What We Provide Competitive salary Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee #J-18808-Ljbffr Meetings & Incentives Worldwide, Inc.