Lead Solutions Engineer, POC Operations

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

About the Role

The Lead Technical Program Manager Customer POCs owns the POC program for Brazes Solutions organization the process governance and resourcing model that determine how customer Proof of Concepts get scoped staffed and run. Youll build and operate the system that ensures every Solutions Consultant running a POC has a clear playbook the right resources and a structured path to a technical win.

This is an individual contributor role focused on program design and operations: youll set the standards cadence and tooling for POC delivery across the team and use data to continuously improve how the program runs rather than owning any single customer engagement.

Key Responsibilities

• Program Design: Define the end-to-end POC methodology intake criteria standard timelines and exit/success criteria that Solutions Consultants use to scope and run individual POCs.

• Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions flagging capacity gaps to the AVP Global Technical Consulting.

• Operating Cadence: Run the recurring intake status and review cadence across all active POCs giving Sales and Solutions Consulting leadership visibility into progress and risk without personally running each engagement.

• Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep resourcing gaps and technical blockers and step in to unblock only the highest-risk POCs.

• Playbooks & Enablement: Build and maintain repeatable POC playbooks templates and tooling for the technical team to use in the field improving consistency and speed across regions.

• Reporting & Analytics: Own POC program metrics volume cycle time win rate and resourcing utilization and report trends and recommendations to the AVP Global Technical Consulting.

• Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements and with Sales/Solutions Consulting on demand forecasting.

• Continuous Improvement: Use program data to identify bottlenecks and iterate on process staffing and tooling to improve program-wide win rates and cycle time.

Required Qualifications & Experience

• 5 years in technical program management solutions consulting operations or a related role within B2B SaaS.

• Proven experience designing scaling or operating a technical program (e.g. POCs pilots or technical evaluations) across many simultaneous engagements not running individual engagements yourself.

• Strong program management fundamentals: scoping milestone tracking resource planning and risk management.

• Comfortable working with technical concepts (APIs SDKs data integrations) well enough to scope and sequence technical work though not expected to build the solution yourself.

• Excellent stakeholder management skills; able to align Sales Solutions Consulting Engineering and customer stakeholders around a shared plan.

• Strong written and verbal communication skills with experience reporting program health to leadership.

• PMP CSM or equivalent program/project management certification is a plus.

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $89000 and $140000/year with an expected On Target Earnings (OTE) between $107000 and $167000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

IC