Full-Time Member Service Representative, Wilma Office, Clarksville TN (Hiring Immediately)

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries
• Process transactions accurately and in compliance with credit union policies and regulatory requirements
• Promote credit union products and services to meet member needs and support business growth
• Promote in-branch technology and assist members as needed
• Maintain member confidentiality and adhere to security procedures
• Resolve member questions or concerns promptly, escalating when necessary
• Balance cash drawers and audit machines / technology
• Support other branch functions as needed

• High school diploma (or equivalent) and a commitment to ongoing learning
• Background in customer service. Previous financial experience would be a plus
• Previous cash handling or teller experience preferred, but not required

• Strong communication skills, with the ability to connect with members genuinely
• Detail-oriented, professional, and tech-savvy - ready to help members with digital services
• Proficient with computers and basic software applications
• Ability to maintain confidentiality and handle sensitive information
• Commitment to providing exceptional member service
• Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership.

• This position is full-time, 40- hours a week, Monday through Friday with opening and closing rotation. No weekends!
• Hours will be 7:45 a.m. to 5:00 p.m.
• Will require some flexibility within these hours, as needed.

• Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay)
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

Compensation details: 19-19 Hourly Wage

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