Guest Room Attendant

Job Title : Guest Room Attendant

Reports To: Housekeeping Manager

Summary: The Guest Room Attendant is a critical operational role responsible for the meticulous cleaning and sanitation of guest rooms and suites. This position operates on a performance-based compensation model, requiring a high degree of efficiency and self-motivation to ensure every unit meets the resort's premium "GRANDE" standards for guest satisfaction.

**paid by the piece with larger units paying more. FREE lunch Monday-Friday

Primary Duties and Responsibilities:

• Execute the daily cleaning and sanitation of guest bathrooms, kitchens, living areas, patios, and bedrooms to exact resort standards.
• Perform systematic room stripping, including the removal of all soiled linens and towels to the laundry facility as required.
• Remake all guest beds according to standard, ensuring a crisp and professional presentation for every arrival.
• Replenish all guest-facing amenities, including soap, shampoo, coffee, tissues, and dish detergents, to maintain full par levels in each unit.
• Set out fresh towels and terry in bathrooms and kitchens following established staging protocols.
• Vacuum all interior flooring and sweep patios to remove debris and maintain aesthetic appeal.
• Ensure the proper removal of all garbage and recyclables from guest rooms and suites.
• Adhere to the guest service standards by maintaining high-level cleanliness and attention to detail to drive positive guest feedback and ranking scores.
• Assist in the maintenance of common areas, keeping hallways, elevators, and stairways free of trash and debris during transit between units.
• Maintain rigorous accountability for cleaning supplies and equipment, reporting any service gaps or maintenance needs immediately to the Housekeeping Office.
• Other duties as assigned.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience Requirements : Previous experience in resort housekeeping and/or laundry operations is highly preferred. High school diploma or general education degree (GED) preferred.


Knowledge, Skill and Ability Requirements :

• Attention to Detail: Exceptional focus on cleanliness and unit presentation is mandatory.
• Operational Efficiency: Ability to handle multiple operational demands and meet time-sensitive cleaning deadlines during high-occupancy turn days.
• Guest Centricity: Strong focus on maintaining high standards of service as a representative of the resort.
• Technical Skills: Competent in following detailed Standard Operating Procedures (SOPs) and safety protocols.

Key Competencies : Key Competencies include a strong work ethic, integrity, and the ability to work effectively within a team. Adhering to Core Values includes being pro-active, accountable, and sustainable

Language Skills : Ability to speak, read, and comprehend the English language to interpret safety rules and procedure manuals.


Mathematical Skills: Basic ability to add, subtract, multiply, and divide to track completed units for piecework compensation

Reasoning Ability: Ability to apply common sense understanding to carry out detailed instructions and solve basic variables in standardized situations

Other Qualifications

Availability: Open and operational seven days a week. Employees are required to be available to work days, nights, weekends, and holidays.

Rules and Regulations: All employees must adhere to all safety rules and regulations required by local, State and Federal authorities.

Physical Demands: Regularly required to stand, walk, stoop, and kneel for extended periods while pushing a linen/supply cart or cleaning. Must be able to lift up to 20 pounds regularly and 50 pounds on occasion with assistance.

Work Environment: Primarily climate-controlled indoor settings, with occasional exposure to outdoor patio cleaning and transit between units