Client Delivery Manager, Talent Services

Job Description

Job Description

At ProService, we don’t just support Hawaii businesses—we help them grow. TalentPro is our newest business unit and our first venture into managed recruiting: a high-touch, end-to-end hiring service built for Hawaii employers who need a real partner, not just a tool. We’re building TalentPro to be the most credible, operationally excellent recruiting service in the islands, and this role is how it gets done.

The Client Delivery Manager owns the full client lifecycle for TalentPro—from signed contract through ATS go-live, ongoing service management, and continuous improvement of how the service runs. You’re not a coordinator or a middleman. You’re the operator: you configure the platform, hold the vendor accountable, manage the client relationship, and build the playbook as you go. TalentPro is early-stage inside a 30-year-old company—which means real infrastructure and backing, plus genuine opportunity to shape something from the ground up.

IN THIS ROLE YOU WILL

• Lead end-to-end client onboarding—from kickoff through ATS configuration, workflow setup, and first candidate slate delivery—on time and without hand-holding from leadership.
• Own the post-sale client relationship, proactively managing service health, surfacing issues before they escalate, and serving as the primary point of contact throughout the engagement.
• Manage the Talent OS vendor relationship with teeth—holding the ATS and onboarding platform partner to performance standards, escalating strategically, and advocating on behalf of clients when the platform falls short.
• Configure and troubleshoot the ATS and integrated platforms independently, translating client business requirements into system workflows without relying on vendor support for routine setup.
• Design, document, and continuously improve TalentPro’s service delivery playbook—building the operational infrastructure this service will run on for years.
• Identify and close service gaps by analyzing patterns across client feedback, pipeline data, and SLA performance—and acting on what you find, not just reporting it.

IS THIS ROLE RIGHT FOR YOU?

Client accountability and platform ownership aren’t optional in this role—they’re the job. You’ll manage multiple active client workstreams at once, maintain a vendor relationship that requires ongoing pressure to perform, and resolve issues at your level without escalating upward. The margin for dropped balls is low. Clients experience TalentPro through you, and the service’s reputation is built one engagement at a time.

This isn’t a role where the playbook is handed to you on day one. You’ll be building it as you go, which requires genuine comfort with ambiguity and a bias toward creating structure rather than waiting for it. You’ll also be expected to get into the platform yourself—configure it, diagnose issues, and figure things out independently. If you do your best work when the stakes are real and the problems aren’t solved yet, this is worth your time.

WHAT YOU’LL BRING TO THE TEAM

We’re looking for someone with a proven track record in client delivery, platform management, or managed services—someone who has owned an end-to-end engagement, not just a piece of one. Recruiting experience isn’t required, but you’ll need to show you can pick up a new domain quickly and operate credibly within it.

You’re probably a fit if:

• You’ve owned client delivery end-to-end in a managed service, SaaS implementation, or consulting environment. You’ve run a client kickoff, hit a go-live milestone, and navigated a mid-engagement issue—without someone managing the process for you. The client stayed, and the engagement improved.
• You’re comfortable getting into a platform and figuring it out. You’ve configured an ATS, CRM, HRIS, or equivalent tool—not just used it, but built workflows and diagnosed issues independently. A client got what they needed faster because you didn’t wait for vendor support.
• You know how to hold a vendor accountable. You’ve managed an external partner to SLAs, pushed back when performance slipped, and escalated strategically—not reactively. The client never had to feel the friction.
• You’ve built or meaningfully improved a service process from the inside. You identified a gap, redesigned something, and left it better than you found it. A downstream team or client noticed the difference.
• You learn new domains fast. Recruiting may not be your background—and that’s okay. What matters is that you have clear evidence of having picked up a new field and becoming credible in it within months, not years.

WORK LOCATION

Hawaii (Hybrid) or Pacific Time Zone (Remote with occasional travel)

We welcome applications from candidates based in Hawaii, who would work a hybrid schedule (in-office Tuesday–Thursday, option for remote Monday & Friday), as well as fully remote candidates based on the west coast, US Mainland. Remote candidates must be available during Hawaii Standard Time (HST / UTC-10) business hours, with preference given to those in the Pacific Time Zone.

COMPENSATION

The base compensation for this position is $99,670.00 to $119,000.00 per year, commensurate with experience and qualifications. This role comes with a variable compensation structure based on performance, ranging from 20% to 30% of your base salary, with an OTE range between $142,800.00 and $154,700.00.

At ProService, compensation is tied to performance. We recognize and reward strong results, and there are clear paths to advance within the Client Delivery track and into broader leadership opportunities across TalentPro and the organization as it grows.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what’s right—not who’s right—and show up every day. This isn’t just a workplace. It’s a community.
• Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.