Information Technology Service Management Consultant
Hadiamondstar Software Solutions LLC
Senior ServiceNow Developer/ CMDB/CSDM
Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
● 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.
● Experience supporting the customization, administration, and configuration of the ServiceNow tool.
● Experience with Enterprise Architecture (formerly APM).
● Experience with HTML, Angular, and JavaScript.
● Experience with Service Catalog and Service Portal within ServiceNow.
● Experience with CMDB and CSDM.
● Experience with WSD and Now Assist modules.
● Functional knowledge of ITSM processes.
● Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
● Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
● Ability to plan resource requirements from high level specifications.
● Strong communications skills and the ability to explain complex concepts in plain language.
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