Mission Critical Operations Manager

Mission Critical Operations Manager – JLL The Mission Critical Operations Manager is responsible for overseeing day‑to‑day infrastructure operation, including maintenance, with a primary focus on the computer room(s) and critical infrastructure areas. The role serves as the single point of contact between the Supplier team and Data Center Operations organization for all technical and emergency issues, providing supervision, oversight, and ensuring compliance with all processes, procedures, regulations, and client requirements. Day‑to‑Day Responsibilities Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance. Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. - Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes). Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Able to provide feedback and input to capital construction project process including commissioning. Implementation and management of Preventative Maintenance Program as directed by the client. Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments. Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services. Proficient in computer applications and software such as MS Office and email. Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities. Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills. Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams. Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols. Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics. Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic). Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management. Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility. Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc. Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding). Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately. Potential travel requirements depending on geographic responsibilities. Candidate must possess and maintain a valid state driver's license, and perform Vehicle Safety Inspection. Physical Requirements Lift up to 80 lbs Perform various physical tasks in diverse conditions Available for on‑call work Required Experience 6 years (+) experience in facilities operations, maintenance, and engineering management and supervision. High School diploma or GED equivalent or technical training/degree. Preferred Experience Operating Engineer or other applicable licenses and Universal CFC's license. Systems Maintenance Administrator, Facility Management Administrator, Real Property Location On‑site - Kansas City, KS Personalized Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr JLL