Customer Service Specialist

The Customer Service Associate is an entry-level role that serves as the primary point of contact for a high volume of house accounts and the inside arm of our sales team. This position is a vital link between these customers and internal teams, ensuring seamless communication and efficient problem-solving. This role provides an opportunity to build foundational skills in customer service and inside account management and gain a broader understanding of company operations through potential rotational assignments. This is an in-person role. Key Responsibilities Customer Interaction: Manages daily customer inquiries and concerns, including responding to issues as they occur, filling out paperwork, and entering and confirming orders for assigned accounts. Order and Account Management: Handles the end-to-end process for house accounts, including triaging quote requests, entering RFQs into the CRM, and handing off to the product launch team. Inside Sales: Works with Outside Sales partner as needed to support our growth initiatives and handle tactical work for large volume programs Internal Communication: Communicates with customers about known delays or issues and serves as a bridge between them and internal departments like Finance, Supply Chain, and Shipping. Operational Support: Assists with shipping and receiving tasks on a rotational basis to gain a holistic view of the customer order lifecycle. Problem-Solving: Identifies and documents recurring customer issues to support process improvement initiatives. Qualifications Education and Experience High School Diploma for equivalent required Job Knowledge, Skills And Abilities The ideal candidate is a proactive and detail-oriented individual with strong communication skills and a desire to learn. This person should be able to manage a high volume of tasks efficiently and work collaboratively with various internal teams and be comfortable in face to face meetings with customers. A strong sense of ownership and excellent organizational skills are essential for success in this role. Clear, concise communicator Concierge level customer service Microsoft Office Experience required. Detail oriented and good communications skills required. Customer service mentality Results oriented Supervisory Responsibilities No Physical Demands Light to moderate physical effort required on a constant basis. Personal Protective Equipment Protective equipment not required but available for nuisance dust. Work Schedule Normal Schedule – 8 am to 5 pm; Monday through Friday; May vary with business needs. Work Environment Work performed in a plant/production environment. Contains any number of elements including but not limited to fiberglass/insulation material, dust, fumes, and noise. Must be able to work as part of a team or independently with limited supervision. #J-18808-Ljbffr