Customer Service Representative (Work From Home)

Job Description

Job Description

Customer Service Representative (Work From Home)

Remote After Training | Erie, PA Area Only 

Pay: $14–$16 per hour, based on experience
Schedule: Full-Time | Monday–Friday 

✓ No Cold Calling • No Sales • Paid In-Person Training
✓ Remote After ~3-Week Training in Erie, PA
✓ Open To candidates Who Can Attend In-Person Training in Erie, PA

Work From Home. Help Patients. Grow With Expivia.

At Expivia, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional experiences every day.

We're looking for compassionate, detail-oriented professionals near Erie, PA to join our growing patient support team. After a hands-on training period at our Erie office, you'll transition to a fully remote role — helping patients, families, and healthcare partners get the information and support they need. If you enjoy problem-solving and making a difference every day, we'd love to hear from you.

Why You'll Love Working at Expivia

✓ Remote Work After Training
✓ Competitive Pay: $14-$16 per hour
✓ Paid In-Person Training (Approx. 3 Weeks, Erie, PA)
✓ Health Insurance Available After 60 Days
✓ Paid Holidays
✓ Supportive Leadership & Team Environment
✓ Ongoing Coaching & Development
✓ Career Growth Opportunities

What You'll Do

As a Patient Care Representative, you'll be a trusted point of contact for patients, their families, insurance representatives, and referring healthcare provider offices. Every interaction is a chance to provide clear guidance and genuine support, often during a stressful time.

Your responsibilities will include:

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

What We're Looking For

We're looking for people who are:

• Compassionate and patient, especially when supporting people navigating healthcare needs
• Excellent communicators and active listeners
• Comfortable adapting their tone between professional and empathetic conversations
• Strong problem-solvers with good judgment
• Comfortable using multiple computer systems at once
• Dependable, organized, and detail-oriented
• Self-motivated and successful working independently from home

Minimum Qualifications

• High School Diploma or GED required
  
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)

Ready to Join Expivia?

If you're looking for more than just a job — if you're looking for an opportunity to make a difference while building a career with a company that values its employees — we'd love to meet you.

Apply today and start your next chapter with Expivia.