Operations Manager

A large, growing multi-site outpatient healthcare organization is seeking an experienced Operations Manager to oversee the administrative and operational performance of multiple physician practice locations. This is a high-impact leadership role responsible for driving operational excellence, optimizing practice performance, enhancing the patient experience, and supporting continued growth across a multi-site network.

The Operations Manager will partner closely with Practice Managers, physicians, and senior leadership to ensure efficient day-to-day operations, achieve key performance metrics, and implement strategic initiatives across the assigned region.

Key Responsibilities

Operational Leadership

• Provide operational oversight for multiple orthopedic practice locations within the assigned region.
• Support and mentor Practice Managers to ensure consistent execution of organizational policies, procedures, and operational standards.
• Drive practice performance by monitoring and improving operational workflows, patient access, scheduling efficiency, and overall productivity.
• Identify opportunities to streamline processes and improve operational effectiveness across all sites.

Performance Management & Analytics

• Monitor and analyze key performance indicators (KPIs) related to patient volume, provider productivity, scheduling, revenue cycle, patient satisfaction, and operational efficiency.
• Develop action plans to address performance gaps and improve practice outcomes.
• Prepare and present operational reports, dashboards, and recommendations to senior leadership.
• Utilize data-driven decision making to support strategic and operational initiatives.

Physician & Staff Partnership

• Collaborate with physicians, clinical leaders, and administrative teams to support practice growth and operational goals.
• Foster a culture of accountability, teamwork, and exceptional patient service.
• Assist with workforce planning, staffing optimization, and employee engagement initiatives.
• Serve as a resource and escalation point for operational challenges across the region.

Strategic Planning & Growth

• Support implementation of organizational growth initiatives, including practice expansion and integration efforts.
• Assist leadership with budgeting, resource allocation, and operational planning.
• Evaluate opportunities to improve patient access, operational efficiency, and financial performance.
• Lead and participate in special projects and process improvement initiatives.

Compliance & Quality

• Ensure compliance with regulatory requirements, organizational policies, and healthcare industry standards.
• Partner with leadership to maintain high standards of patient care and service excellence.
• Support quality improvement efforts and best-practice implementation across all locations.

Qualifications

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• Minimum of 5 years of progressive healthcare operations leadership experience.
• Experience managing multiple physician practice locations required.
• Demonstrated success managing practice operations, staff, and performance metrics across multiple sites.
• Strong understanding of physician practice management, scheduling, patient access, revenue cycle, and operational workflows.
• Proven ability to analyze data, develop solutions, and implement operational improvements.
• Excellent leadership, communication, and relationship-building skills.
• Ability to travel between practice locations as needed.