Sr. Relationship Banker

Live here. Play here. Bank here. Work here. If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place. Get to know us: We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization . We've been named one of the best places to work in Maine , and offer robust benefits focused on your holistic well-being. Primary responsibilities consist of achieving individual sales goals and for completing all customer facing activities. The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. At any point other duties may be assigned. Essential Duties and Responsibilities include the following. Contributes to the success of the banking center by meeting or exceeding individual sales goals. Responsible for all customer facing activities including new account opening, account maintenance, problem resolution and sales and service activities. Demonstrates a strong knowledge of bank products and services. Employs Building Trusted Relationship skills to acquire, expand and retain customer relationships. May have HELOC lending responsibilities. May have regular or occasional responsibilities for teller transactions. Adheres to teller and Relationship Banker policies and procedures; ensures regulatory compliance. Processes a variety of transactions using own judgement regarding validity of transactions presented. Refers activities outside of own authority or questionable transactions to Assistance Banking Center Manager or Banking Center Manager. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. Other Skills and Abilities Demonstrated knowledge of debits and credits Working knowledge of the Vertex Teller, Onboard Deposits, CRM, Jack Henry Experience, Jabber and Cisco Telephone systems Experience with customer relations Demonstrated ability to use a computer. Willingness to learn and speak with customers about products and services and to learn cross-selling skills. Excellent communication skills. Detail oriented, with patience for performing repetitive tasks. Skillful and accurate operation of a ten-key adding machine Demonstrated accuracy in numeric data processing Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree (A. A.) or equivalent from two-year college or technical school. Six months to one year related experience and/o #J-18808-Ljbffr camdennational