Assistant Manager - Service Experience - The Ridge Elk Grove Rack

Job Description Assist the Service Experience Manager in coaching an interactive team of specialists, develop relationships with merchandising and store teams, manage financial aspects, protect customer data, and perform all service experience procedures, while driving innovation and process adoption. Responsibilities Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience. Coach an interactive team of specialists to drive education efforts through influence and coaching, ensuring adoption of new behaviors and processes. Develop relationships with merchandising and store teams to lead and integrate change that promotes customer‑driven initiatives. Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization. Assist with protecting security and privacy of customer information including education, compliance and disposition of issues. Perform all Service Experience, Cash Room, and Communication procedures as applicable. Qualifications Track record of successful results, e.g., strong productivity and achievement of goals. Strong organizational, delegation, and follow‑through skills. Clear and effective written and verbal communication and strong interpersonal skills. Ability to prioritize multiple tasks in a fast‑paced environment. Proficiency in multiple operating systems such as MS Windows, iOS, and Android. High school diploma or equivalent (preferred). Pay & Benefits Pay range: $22.25 – $30.75 hourly. Benefits include medical/vision/dental/life/disability insurance options, 401k, PTO accruals, holidays, Merchandise Discount, EAP resources, and potential performance‑based incentives/bonuses. Legal Notice For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after conditional offer and considers qualified applicants with criminal histories in accordance with applicable legal requirements. Please refer to the Legal Notices document for location‑specific information. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. #J-18808-Ljbffr Nordstrom Inc