Product Director, Head of Hardware-Payments-Executive Director

Job Description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director for Hardware in Merchant Services - Omnichannel Solutions you lead innovation through the strategy, design, development and scaling of hardware products that delight customers. We are looking for a visionary who is passionate about hardware, design, and about using elegant devices to create magical commerce experiences. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps cross‑functional teams create groundbreaking hardware devices and solutions that address customer needs. You will lead efforts to build, launch and grow our capabilities for clients of all sizes that require remarkable hardware devices and accessories that allow them to run, grow, and optimize their business.

Job Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets for our portfolio of OEM, ODM and proprietary hardware fleet.
• Leads the entire hardware product life cycle through planning, execution, and future retirement by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors, the hardware team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery
• Negotiate with global manufacturers, suppliers, and tech partners to optimize costs, reduce manufacturing delays, and ensure hardware quality.
• Communicate technical information to non‑technical stakeholders, including project status, technical risks, and design decisions
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent managing or launching physical electronic devices, consumer electronics, or Point of Sale (POS)
• Extensive knowledge of the product development life cycle, technical design, and data analytics and supply chain for successfully deploying payment devices at scale
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven ability to work directly with hardware, firmware and 3PL vendors, as well as clients, sales, relationship managers and other client‑facing teams
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within the hardware field, particularly payments hardware that serves multiple use cases.
• Deep understanding of the payments ecosystem, including acquiring, payment gateways, card brand rules, and terminal software.
• Global experience working in multiple markets and deploying hardware solutions in markets outside the US and Canada.
• Experience building solutions that serve the needs of food and beverage, sports and entertainment and retail businesses.
• Strong knowledge of hardware design principles, including circuit design, PCB design, and system integration.

Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry‑leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.