Operational Support Specialist (Corporate Support)

Operational Support Specialist (Corporate Support)

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.

Key Responsibilities

Front-of-House & Guest Experience

• Serve as the first point of contact for residents, guests, and visitors
• Deliver a professional, welcoming, and service-oriented experience
• Manage guest inquiries, concerns, and complaints with calm, effective resolution
• Provide information regarding property rules, amenities, and services
• Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones
• Escalate issues appropriately while maintaining guest confidence and safety

Operational & Amenity Support

• Support multiple properties and shifts within a designated region
• Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles
• Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness
• Monitor vendor performance related to amenities and report concerns to management
• Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times
• Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation
• Support special events, projects, and service enhancements at the amenity level

Safety, Access & Compliance

• Monitor and control building access in accordance with security and credentialing procedures
• Ensure compliance with Association Rules and Regulations
• Observe and report safety hazards, incidents, or malfunctions immediately
• Track guest interactions, incidents, and resolutions using company systems and logs

Qualifications & Skills

• Strong interpersonal, communication, and customer service skills
• Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred
• Ability to remain professional and composed in high-pressure situations
• Versatility to support multiple FOH and amenity-related functions
• Strong situational awareness and problem-solving abilities
• Basic reporting, documentation, and administrative skills
• Ability to work collaboratively with on-site teams and leadership

Schedule & Work Environment

• Flexible availability, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors
• Willingness to travel between KWPMC properties as operational needs require

Scope Clarification

This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs.

Travel Required

Yes. Local Travel Between Properties

Required Skills

Strong work ethic

Intermediate

Oral and written communication

Intermediate

Required Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Required Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Required Education

High School or better.

Preferred Education

Bachelors or better in Hospitality and Resort Management or related field.

Required Experience

1 year: Hotel or Luxury Condo work experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.