Client Services Manager

Job Description

Job Description

Client Services Manager

The Role at a Glance:

This role involves strategic account planning, client relationship management, financial oversight, and ensuring top-tier service delivery and cross-functional coordination. 

How You’ll Contribute:

You will manage key national accounts independently while acting as a liaison between senior management, sales, customer service, and clients. Responsibilities include leading the implementation of contract terms, conducting regular business reviews, and serving as the primary subject matter expert for assigned accounts. It is essential for you to establish consultative and collaborative relationships with key stakeholders.

You will lead strategic account planning to meet mutual performance objectives and financial goals. Your responsibilities will also include delivering regular client reports, analyzing trends, monitoring financial performance, and managing aged receivables. The role requires identifying opportunities for account growth, handling escalations, reviewing quality and claims reports, and enhancing internal processes and team performance.

Qualifications and Skills:

Education/Work Experience/Certificates

• Four-year degree from an accredited university, preferably with a concentration in business or marketing and/or equivalent experience
• Previous experience working in the moving and storage industry highly desirable
• CRP and GMS certification preferred

Skills

• Customer Focused
• Collaborative
• Communicative
• Resilient
• Strive for inclusion of others
• Good financial and business acumen
• Critical thinking and problem-solving skills
• Great project management orientation
• Commitment to highest ethical practice

About Hilldrup

Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.

Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.

For more information about Hilldrup, click here: hilldrup.com/about-us/.

For information about our benefits, click here: hilldrup.com/benefits/.

Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Company Description

Incumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values:

-Empowered Accountability
-Fearless Communication
-Infectious Positivity
-Purposeful Agility
-Uncompromised Integrity
-Unwavering Commitment

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Company Description

Incumbents will be expected to embrace, champion and serve as a strong role model for Hilldrup’s organizational competencies/values:\r\n\r\n-Empowered Accountability\r\n-Fearless Communication\r\n-Infectious Positivity\r\n-Purposeful Agility\r\n-Uncompromised Integrity\r\n-Unwavering Commitment\r\n\r\nEqual opportunity employer as to all protected groups, including protected veterans and individuals with disabilities