Service Delivery Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health. The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front‑line people management and training, ensuring processes comply with established guidelines, and supporting leadership with planning, developing, and implementing departmental or regional projects. The Supervisor helps maintain workflow productivity of HIS staff, handles escalated situations, drives a positive work environment, assists in new‑hire processes, meets with clients, and develops staff at multiple sites. Position Highlights Full Time Lead, coach, and motivate frontline staff to meet daily productivity and quality expectations. Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging. Payroll, time, and attendance management. Support new‑hire onboarding and training. Participate in continuous improvement initiatives. Foster a positive and inclusive team culture that reflects Datavant values. Preferred Skills Technical skills. Leadership qualities. Strong understanding of ROI and HIPAA. We Offer Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Company equipment provided (computer, monitor, virtual phone, etc.). Full benefits: PTO, health, vision, and dental insurance, 401(k) savings plan, and tuition assistance. You Will Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security of all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as needed. Consistently apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records and safeguard them in compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately. Answer inbound/outbound calls. Assist with patient walk‑ins. Handle administrative duties such as faxes, opening mail, and data entry. Meet productivity expectations as outlined at specific site. Schedule pick‑ups as needed. Perform other duties as assigned. What You Will Bring To The Table High school diploma or GED. Ability to commute between locations as needed. Willingness to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Attention to detail and quality orientation for accurate and compliant medical record information. Strong data entry skills. Ability to work with minimum supervision and respond to changing priorities and role needs. Organize and manage multiple tasks. Respond to requests in a fast‑paced environment. Bonus Points If Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr