Event Day Dispatcher - Kia Center

Position Title: [[title]]

Pay Range : $17.00 to $19.00

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Job Summary

The Event Dispatcher for Food & Beverage Operations serves as the central communication hub for all food & beverage related needs during events. This role is responsible for receiving incoming calls from the command center, triaging requests, and dispatching the appropriate F&B team members to ensure timely and efficient service delivery.
This individual plays a critical role in maintaining seamless operations across premium, concessions, culinary, and warehouse teams by coordinating responses, tracking requests, and communicating updates to leadership. In addition to real-time event support, the Event Dispatcher is responsible for administrative and clerical functions including reporting, documentation, and maintaining operational logs.

Event Operations & Dispatching

• Serve as the primary point of contact for all incoming food & beverage service calls through the command center during events
• Assess and prioritize requests based on urgency, location, and operational impact
• Dispatch appropriate F&B personnel (management, culinary, concessions, premium, warehouse, etc.) to respond to service needs
• Monitor response times and ensure follow-through until resolution
• Provide real-time updates to callers and leadership on status of requests
• Escalate urgent or high-impact issues to appropriate management immediately

Administrative & Reporting Duties

• Maintain detailed logs of all incoming calls, requests, dispatch actions, and resolutions
• Prepare post-event reports summarizing call volume, response times, trends, and key issues
• Track recurring operational challenges and provide insights to leadership
• Maintain and update pass-down logs to ensure continuity between events
• Document and report urgent or escalated matters to management in a timely manner
• Assist with compliance tracking, audit preparation, and operational documentation as needed

Operational Support

• Assist with staffing coordination and communication during large-scale events or peak periods
• Participate in pre & post-event debriefs to identify opportunities for improvement

Qualifications

• Experience in a high-volume venue such as an arena, stadium, or large-scale event operation strongly preferred
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and remain composed in a fast-paced, high-pressure environment
• Strong organizational and administrative skills with attention to detail
• Proficiency in Microsoft Office (Excel, Word, Outlook) and operational systems (e.g., Smartsheet or similar tools preferred)

Apply to Levy today!

Levy is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.