Store Manager - Retail

Store Manager – Retail The position is a full-time, on‑site role. The ideal candidate will manage daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They will be a confident salesperson, capable of sharing best practices to onboard new employees, possess strong leadership skills, and be able to assign duties to maintain store function. Responsibilities Achieve monthly/quarterly sales targets (revenue, units, attach rate) Improve conversion rate and average order value Drive new product launches and seasonal campaigns Store Operations & PSI Management Manage daily store opening/closing, POS transactions, order fulfillment and invoice reconciliation Own inventory accuracy, cycle counts, loss prevention, and demo/display unit maintenance – maintain demo experience zones, product display areas, DIY consultation corners and workshop spaces Oversee visual merchandising updates and collateral management Team Management Recruit, train, schedule, and coach sales advisors, part‑time staff and technical support Set performance goals, conduct regular reviews and implement sales incentive programs Foster a high‑energy, customer‑centric culture aligned with EcoFlow’s brand values Brand & Customer Experience Ensure strict adherence to EcoFlow’s global store design (SI) and display standards Maintain premium brand experience across store appearance, staff scripts and customer interactions Manage customer complaints, post‑sales coordination and loyalty programs Drive NPS and Google Review scores; resolve negative feedback proactively Local Marketing & Community Activation Plan and execute in‑store workshops, product experience events and local community collaborations Convert O2O digital leads (online to offline) and manage local B2B client development Qualifications 3+ years of retail management experience in energy solutions / consumer electronics. Proven track record of achieving sales targets and improving store KPIs (conversion, AOV, NPS) Bilingual in English and Spanish. Strong team leadership, coaching and performance management skills. Analytical ability – comfortable using sales reports, inventory data and customer feedback to drive decisions. Excellent customer communication and problem‑solving skills. Benefits Competitive salary package. Travel allowance according to company policy. Positive and warm team with transparent information sharing. #J-18808-Ljbffr