Lead Visitor Management Concierge - Baylor University Medical Center (Prior Supervisory Experie[...]

SUMMARY The Lead Visitor Management Concierge is responsible for welcoming and greeting patients, visitors, vendors, and guests to the facility in a friendly, efficient, and courteous manner. The role collaborates directly with Baylor Scott & White Public Safety to ensure a safe and secure environment for all hospital entrants. Under the direction of the Account Manager, the Lead also coordinates and administers visitor management processes, provides troubleshooting and guidance when the manager is not on site, and oversees employees positioned at all hospital entrances. COMPENSATION Hourly base pay range: $23 per hour. Compensation will be based on job‑related skills, experience, education or training, and location. BENEFITS Accident insurance Critical illness insurance Hospital indemnity insurance Telemedicine benefits 401(k) retirement savings plan Eligibility depends on job classification, length of employment and number of hours worked. Seasonal and temporary roles are not eligible. ESSENTIAL FUNCTIONS Oversee employees and check in all visitors, vendors, and patients, providing badges for the duration of their stay. Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards. Monitor screening equipment and follow the workflows provided by Baylor. Report suspicious activity to Public Safety for further evaluation and response. Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services. QUALIFICATIONS Education High School diploma or GED preferred. Licensure and Certifications Must be at least 18 years old and able to pass a criminal background and drug screen. Must obtain required immunizations and medical tests as required by Baylor Scott & White. Work Experience Experience leading a team of 15 or more individuals. Relevant customer service experience and/or training, or an equivalent combination of education and experience. Knowledge & Skills Knowledge of principles and processes for providing customer service and personal services. Ability to read and write standard English. Ability to multitask and prioritize tasks while remaining calm in stressful situations. Ability to de‑escalate and remain calm under pressure. Ability to work independently and perform general typing and basic computer skills. Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds. Attention to detail and consistent adherence to safety protocols. WORKING CONDITIONS & PHYSICAL DEMANDS Employees are required to work varying shifts, including nights, weekends, and holidays as assigned, and must be able to work in inclement weather and various weather extremes. Physical requirements include frequent sitting or standing for extended periods, occasional lifting up to 50 pounds, and the ability to walk, run, and balance in a climate-controlled environment while occasionally being exposed to inclement weather. EQUAL OPPORTUNITY EMPLOYMENT Towne is an Affinity Action, Equal Opportunity and E‑Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr Towne Park LLC