Jr. Member Engagement Coordinator - PS HQ

Jr. Member Engagement Coordinator

The Junior Sales Coordinator plays a foundational role in supporting the Sales and Membership teams, ensuring both the operational excellence and high-touch service required to deliver a seamless experience for ultrahigh-net-worth guests and members. This role blends administrative precision with client-facing exposure, supporting the full sales and relationship lifecycle from initial inquiry through onboarding and ongoing engagement.

The ideal candidate is highly organized, detail-oriented, and service-driven, with a genuine interest in pursuing a career in relationship-based B2C sales within a luxury environment. Acting as a key liaison between clients, internal teams, and strategic partners, the Coordinator is responsible for maintaining accurate client data, managing communications, and supporting day-to-day sales operations with discretion and care. This position offers a unique opportunity to build a strong foundation in sales, gain exposure to UHNW client engagement, and grow within a category-defining global hospitality brand.

Reports to: Director of Member Engagement Location: PS HQ Los Angeles, CA Schedule: Full-time, 5 days/week, Hybrid (Mon & Fri WFH, Tues-Thur onsite at PS HQ)

Responsibilities & Expectations

• Support day-to-day administrative and operational needs of the Sales team, including scheduling, follow-up coordination, pipeline tracking, and preparation of client materials
• Maintain rigorous accuracy within Salesforce, including real-time logging of client interactions, preferences, pipeline activity, and follow-ups with exceptional attention to detail and confidentiality
• Own data integrity and CRM discipline, ensuring all client and prospect records are current, actionable, and reflective of the highest operational standards
• Partner closely with the Sales and Membership teams to support UHNW clients throughout the full lifecycle of the relationship, including initial inquiry, enrollment, bespoke onboarding, and ongoing account support
• Serve as a key point of coordination for client interactions, ensuring a seamless, highly personalized experience aligned with luxury service standards
• Build and manage targeted prospect and client segments within Salesforce to support proactive outreach and relationship cultivation
• Educate, consult, and advise prospective and existing members on PS' curated services, amenities, and bespoke offerings, tailoring recommendations to individual client needs and expectations
• Host and support virtual presentations, private briefings, and educational meetings with strategic partners and prospects
• Correspond with UHNW members, advisors, and partners via phone and email in a polished, professional, and discreet manner
• Provide guided, in-person tours of PS, articulating the brand's value proposition, service philosophy, and experiential offerings with confidence and sophistication
• Attend select prospecting and networking events to cultivate relationships and support conversion efforts
• Support sales initiatives and special projects as the business expands into new markets

Requirements / Qualification

• 2 years + experience in UHNWI B2C sales
• Experience working around confidential and sensitive information
• Salesforce pipeline management experience
• Bachelors Degree in relevant field desired.
• Exceptional written and verbal communication skills, with the ability to engage confidently with UHNW clientele
• Highly detail-oriented and organized, with a strong sense of ownership over administrative execution and follow-through
• Strong operational discipline with commitment to data accuracy, CRM hygiene, and process consistency
• Ability to manage multiple priorities while maintaining precision in a fast-paced, high-touch environment
• Strong interpersonal and relationship-building skills, paired with sound judgment and discretion
• Proactive mindset with the ability to anticipate needs, solve problems, and drive tasks to completion independently
• Comfortable balancing client-facing responsibilities with behind-the-scenes operational execution
• Adaptable and flexible as priorities evolve and new markets develop
• Willingness to travel domestically and internationally as needed

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• Unlimited PTO
• Monthly health & wellness and cell phone reimbursement.
• Paid training
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities

This is a full-time Exempt role. Compensation range $75,000 - $85,000/annually

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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