Marketing Guest Experience Representative

Job Description

We are currently seeking team members who are passionate about building lasting vacation memories for guests.

If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

Responsibilities

What will I be doing?

• Prepares and submit all room block assignments.
• Communicates with front desk, housekeeping and maintenance on room status and assignment moves.
• Orders and tracks marketing collateral pieces for site's operation.
• Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.
• Provides guest with resort and or area information in the event the agent is occupied with room checks or another client.
• Assists with events information and forms that need to be signed.
• Provides and updates the master list with tour status and room information.
• Prepares arrivals report for In-House Marketing.
• Attends all meetings regarding program.
• Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls.
• Provides outstanding customer service.
• Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.

Qualifications

What are we looking for….

We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Proficient with Microsoft Word, Excel and Outlook
• Excellent written and verbal communication skills with strong sense of customer service
• Good organizational skills and detail oriented

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Vacation Ownership and guest relations experience

We offer an extraordinary benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Show guests their first peek of what awaits at Hilton Grand Vacations.

Champion our brand, and help grow our Club Member base by inviting qualified guests to learn more about ownership opportunities. By guiding the initial experience our guests have with our brand, you have the opportunity to show prospective Club Members how our world-class vacation destinations and luxury amenities can enhance their vacation lifestyle.

Job Info

• Job Identification 23924
• Job Category Sales & Marketing
• Degree Level High School Graduate
• Job Shift Day
• Locations Hilton Grand Vacations Club at Tuscany Village (On-site)
• Area of Talent Marketing
• HR Division Sales and Marketing