Hotel Room Attendant

Job Description

Job Description

Kilpatrick Hotels Number One LLC

Job Description – Position: Hotel Room Attendant

Department – Housekeeping

Reports To: Executive Housekeeper / Housekeeping Supervisor

Job Type: Full-Time I Part-Time Hours / Week

Brands: IHG, Hilton, Marriott

Job Summary:

The Hotel Housekeeper is responsible for cleaning and maintaining guest rooms, public areas, and back-of-house spaces to meet or exceed brand standards for cleanliness and guest satisfaction. This role contributes directly to the hotel’s reputation and guest experience by ensuring all areas are spotless, comfortable, and well-stocked.

Key Responsibilities:

1. Guest Room Cleaning & Maintenance

• Clean assigned guest rooms thoroughly, including making beds, dusting, vacuuming, mopping, and sanitizing bathrooms.
• Replace linens, towels, amenities, and minibar items according to brand standards.
• Report any maintenance issues or safety hazards to the supervisor promptly.
• Follow brand-specific cleaning procedures and checklists:
  • IHG: IHG Way of Clean protocols
  • Hilton: CleanStay standards
  • Marriott: Marriott Global Cleanliness Standards

2. Public Area Upkeep

• Maintain cleanliness of public spaces including lobby, corridors, elevators, restrooms, meeting rooms, and fitness centers.
• Ensure trash and recycling bins are emptied and areas are free of debris.
• Dust furniture, clean glass surfaces, and polish fixtures regularly.

3. Laundry Operations Support

• Assist in sorting, folding, and delivering clean linens and towels.
• Report laundry equipment issues to the laundry supervisor.
• Maintain proper storage of clean and soiled linens to prevent cross-contamination.

4. Safety & Compliance

• Use cleaning chemicals safely and in accordance with OSHA and brand guidelines.
• Wear required Personal Protective Equipment (PPE) at all times.
• Adhere to hotel policies regarding security, confidentiality, and guest privacy.
• Participate in safety training and drills.

5. Guest Interaction & Service

• Greet guests politely and respond to inquiries or requests when encountered.
• Respect guest privacy and do not enter occupied rooms without permission.
• Report lost and found items according to hotel procedures.

6. Equipment & Inventory

• Use housekeeping carts and equipment properly and report malfunctions or shortages.
• Maintain inventory of cleaning supplies and amenities; request replenishments as needed.
• Ensure equipment is stored securely and areas are organized.

Qualifications:

• Education: No formal education required; high school diploma or GED preferred.
• Experience: Previous housekeeping experience is preferred but not mandatory.
• Skills:
  • Attention to detail and thoroughness
  • Ability to work independently and as part of a team
  • Physical stamina to perform manual tasks for extended periods
  • Basic communication skills in English; bilingual skills a plus

Work Conditions:

• Frequent standing, walking, bending, and lifting up to 40 lbs.
• Exposure to cleaning chemicals and equipment noise.
• Work schedule includes weekends, holidays, and possible overtime during peak periods.

Supervisor

• Housekeeping Director
• Assistant Housekeeping Supervisors

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