Banking Center Manager

Company Overview

Core Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture-what we call our Recipe for Awesome-makes Core Bank more than a place to work or bank; it's a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore

Position Summary

The Banking Center Manager is responsible for translating the bank's relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform - ensuring operational excellence, deep client relationships, and strong team performance.

A banking center is not simply a place where transactions occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence - coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management.

At the Foundational level, the Banking Center Manager I leads a smaller or standard-size banking center. They apply the role confidently on routine matters and draw on guidance for its more complex, sensitive, or highly regulated dimensions while building consistency in day-to-day execution.

Duties and Responsibilities

Strategy Execution & Center Leadership

• Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
• Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
• Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.

Team Leadership & Development

• Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
• Build a culture of ownership, professionalism, and service excellence.
• Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
• Ensure team members are confident in delivering needs-based, solution-based conversations aligned with client needs.

Client Experience & Relationship Banking

• Champion a consistent, high-touch client experience across all interactions - new relationships, servicing, and ongoing engagement.
• Serve as an escalation point for complex client needs and relationship management.
• Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
• Represent the bank in the community, cultivating centers of influence and strengthening the bank's local presence.

Business Development & Growth

• Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
• Partner with internal teams to generate referrals and coordinated client solutions.
• Grow existing relationships by identifying opportunities to deepen engagement and expand services.
• Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.

Operational Excellence & Risk Management

• Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
• Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
• Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
• Manage NSF decisioning, collections activities, and risk escalation as required.
• Support audits, examinations, and ongoing compliance documentation.

Regular attendance is required. Other activities, duties, or responsibilities that are required of the employee may be assigned.

Education and Experience

• High school diploma or equivalent required.
• Two or more years of progressive retail banking experience, including customer relationship management. [proposed - pending People Resources review]
• Prior lead or supervisory experience (e.g., lead or senior Experience Expert, assistant manager, or comparable) preferred. [proposed - pending People Resources review]

Required Skills / Abilities / Knowledge

• Working knowledge of banking products, services, and regulatory requirements.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.
• Alignment with Core Bank's Purpose, Vision, and Values.

Competency Framework

This role carries three layers of competencies. The global pillars and leadership competencies are fixed across every Banking Center Manager level; the role-specific competencies below are leveled to Banking Center Manager I.

Global Pillars


High-Performing


Results orientation, growth orientation, resilience, and integrity.


Tech-Forward


Innovation, digital fluency, data responsibility, and technology adoption.


Solutions-Based


Problem solving, communication, strategic thinking, and customer focus.


Values


Core Bank's six values as behavioral expectations: Collaborative, Curious, Empowered, Genuine, Nimble, Serve.

Leadership Competencies


Create Psychological Safety


Fosters an environment where team members feel safe to express ideas, take risks, and make mistakes; encourages open and honest communication.


Coach for High Performance


Actively mentors and develops every team member; provides regular feedback and support to help each person reach their full potential.


Adopt a No-Hierarchy Mentality


Promotes collaboration and equality, values input from all levels, and leads by example alongside the team.


Manage Team Morale


Addresses concerns with senior managers rather than the team; maintains a positive, supportive demeanor; focuses on solutions.


Change Leadership


Models adaptive behavior, communicates through uncertainty, and guides the team through transitions with clarity and composure.

Role-Specific Competencies - Foundational


Internal Controls (Operations & Risk)


Follows established controls and daily operating routines; completes required reviews, approvals, and documentation for routine activity; escalates exceptions or unfamiliar risk situations promptly.


Partnership Building (Business Development)


Builds a pipeline through consistent needs-based conversations, follow-up, and basic referral routines; connects clients to core deposit, loan, and treasury solutions and partners with specialists on more complex opportunities.


Community Engagement (Customer Relationships)


Represents the center in routine community activities and builds local connections with guidance; identifies community opportunities that align to center goals and follows through on agreed commitments.


Process Management (Operations & Risk)


Runs core center routines and task execution with support; monitors daily workflow, follows up on open items, and addresses routine obstacles before they affect clients or teammates.


Strategic Agility (Operations & Risk)


Understands center priorities and adjusts plans when common conditions change; uses available reporting and leader guidance to connect team actions to deposit, loan, service, and risk goals.


Service Excellence Leadership (Customer Relationships)


Champions the service non-negotiables across the center and models high-touch service in routine client interactions; sets clear expectations for timely follow-up, professionalism, accuracy, and ownership; handles common client questions and concerns while seeking support on sensitive escalations, complex relationship recovery, or situations with higher risk to the client experience.

Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.