Collections Coordinator

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. We are seeking a Collections Coordinator to join our team. Role Overview The Collections Coordinator performs daily accounts receivable follow‑up, documentation, and issue resolution to support the firm’s cash‑flow and aging goals. The position offers a hybrid schedule, working 2‑3 days per week out of a Cherry Bekaert office. Responsibilities Manage an assigned portfolio of routine AR accounts, performing timely outreach on past‑due balances. Document all client interactions, follow‑up actions, and commitments in the collections system. Generate and send client statements, reminder notices, and follow‑up emails using approved templates. Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors. Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations. Monitor aging reports and follow prescribed cadence‑based workflow activities. Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager. Assist in preparing weekly portfolio updates for team meetings. Submit invoices or documentation through client portals and maintain required artifacts. Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals. Maintain organized, audit‑ready documentation in line with internal controls and retention guidelines. Identify minor process inefficiencies and recommend practical improvements. Perform other duties as assigned. Qualifications High School Diploma. At least 1 year of collections and/or accounts receivable experience in a professional services or multi‑entity environment. Benefits & Compensation Our shared values foster inclusion and belonging, encompassing integrity, collaboration, trust, and mutual respect. You will have the opportunity to innovate and do work that is motivating and engaging. We offer a competitive compensation package and a total rewards program that focuses on all aspects of wellbeing, including medical, dental, vision, disability, life insurance, generous paid time off, retirement plans, paid care leave, and other programs dedicated to enhancing your personal and work life. Pay Range: $18.00 – $28.00 per hour. EEO Statement Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. #J-18808-Ljbffr