Desktop Support Technician I

PC/laptop Deskside | Break/Fix Support | IMAC | Server & Network Support | Project Management US Citizenship required for Client Aviation due to Export Control Government regulations. Candidates should have 4-7 years' experience supporting PC hardware and software, server and network equipment. CompTIA A+ would be "nice-to-have". Candidates should be willing to accept $24 per hour plus benefits if converted to CompuCom employee depending on experience and performance. What will the primary day-to-day responsibilities entail for this person? Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects Experience working in enterprise environment. Please list your TOP 4 required skills that candidates must have Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. Candidate must have a strong understanding or work experience of server and network support within an enterprise. Dependability; both to get work done independently, and for attendance for availability to work scheduled hours. What will the work schedule be for this position? (M-F? 8-5? Overtime) M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory. Contract to Hire: Conversion $22-$24 AA2IT