Customer Service Representative

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. 

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Job Title : Customer Service Representative

Work Location : Remote (Work-from-Home)

Duration : Seasonal/Contract

Pay Rate : $18/hr

Education Required:

High School Diploma, GED, or equivalent
AA or higher degree preferred.

Background & Experience Required:

Minimum of 6 months experience needed;

Strong data entry and telephone skills;
Excellent organizational, interpersonal, written, and verbal communication skills;
Ability to perform comfortably in a fast-paced work environment;
Ability to successfully execute many complex tasks simultaneously;
Ability to work as a team member, as well as independently;
Previous experience with computers, phone systems, and headsets preferred;
Previous experience in customer service and call center preferred;
This position requires bilingual proficiency in languages as specified.