Director, Operations

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position as our new Director of Operations for the full service Courtyard by Marriott Tysons Corner is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. Responsibilities Personally Delivers Exceptional Guest Service : Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained. Sales : Actively participates in the hotel’s sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/sitevisits to impact and maintain client relationships. Assists in maintainingaccurate weekly, monthly and annual budgets, forecasts and business plansin collaboration with the hotel’s sales team. Works in conjunction withRevenue Manager and Sales Team to implement sales strategies and abusiness mix that will help ensure the hotel achieves maximum revenuepotential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently. Maximizes Guest Satisfaction Scores : Identifies potential obstacles to exemplary service.Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which ariseon surveys when necessary. Works with hotel team to maintain guestsatisfaction scores that are within the range deemed acceptable by thebrand. Financial Responsibility : Assists in managingexpenses according to budgeted/forecasted guidelines to maximize hotelprofitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in B. F. Saul Company Hospitality Group’s Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Training and Development : Responsible for assisting with the ongoing training and development of hotel team membersand maintaining all necessary training records. Ensures the new hire trainingprocess effectively prepares new team members for their positions.Analyzes current training programs and adjusts as needed. Implements new B.F. Saul Company Hospitality Group and brand training initiatives in atimely manner. Utilizes training resources effectively and ensures alltraining requirements are met. People Management : Responsible for effectively interviewing,hiring, coaching and developing hotel team members and management team. Addresses performance issues accordinglyand takes appropriate corrective action to hold team members accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas forimprovement determined by B. F. Saul Company Hospitality Group’s annual Teammember Opinion Survey and communicates results from the survey to thehotel staff in a timely manner. Ensures annual team member turnover fallswithin B. F. Saul Company Hospitality Group’s acceptable guidelines and reacts to any turnover concerns. Self/WorkloadManagement : Responsible for effective self/workload management andadjusting work schedule as dictated by business needs. Provides guidanceand assistance to the hotel team members and leadership team to ensuretheir workloads are appropriate and managed effectively. Demonstratesclear written and verbal skills. Promotes a productive, professional andcollaborative work environment. Plays an active role in leading daily teammeetings and weekly/monthly departmental/hotel meetings to ensure propercommunication and planning occurs. Safety/Risk Management : Participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and team member accidents/incidents in a timely and effective manner while following B. F. Saul Company Hospitality Group policy. Completes B. F. Saul Company Hospitality Group incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives. Qualifications Education : High school diploma or GED required. College degree or equivalent experience required. Experience/Knowledge/Skills/Abilities : 3-5+ years of progressive Marriott hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Benefits Well-Being Benefits: Health Insurance Dental & Vision Insurance Short & Long Term Disability Vacation Policy Long Term Planning: 401(k) Retirement Program Paid Life Insurance Tuition Reimbursement Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year Annual Performance Appraisals and Wage Increase Opportunities Annual Team Member Banquets Annual Team Member Engagement Survey Discounted Room Rates for Team Members, Family and Friends Complimentary Room Stays Weekly Payroll Incentive Eligible $80,000 - $90,000 a year Minimum and maximum wage or salary for the position The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr