Communication/Dispatch Center

Job Description

Job Description

Job Description:

Platinum Security, Inc. has been providing professional service for over 20 years. We pride ourselves on providing the best service available in the private security industry and continually strive to exceed our client?s expectations.

Your Role:

The primary responsibility of the Dispatch Operator is to provide support and assistance to all callers. An ideal dispatch operator will possess excellent phone etiquette and is able to provide outstanding customer service. We are seeking individuals who can not only work as part of a team, but also have exceptional individual work ethic and superior listening skills. If you are a dedicated and professional person looking for a fulfilling career opportunity, consider joining our team!

Job Summary:

? Arrive to the shift on time

? Answer and respond incoming calls

? Accurately document and report information and events from the calls received

? Effectively communicate information to other departments and/or clients in a timely manner

? Resolve issues and incidents that may occur during the shift

? Must be able to multi-task and managing a high volume of incoming and outgoing calls

? Must be able to type a minimum of 45 wpm with grammatical accuracy

? Must have strong computer skills (familiarity with Microsoft Word, Outlook, Google & Google Maps)

? Must possesses superior listening skills and be comfortable with repetitive verbiage

Minimum Qualifications:

? Prior Call Center/Dispatch experience is required (minimum 6 months)

? Bilingual in Spanish preferred, but not required

? High school diploma or some college education preferred

? At least 6 months experience in a customer service setting preferred

? Must be available to work nights and weekends

Job Type: Full-time