Customer Service Representative

Job Description At the Julie Alvarenga Allstate Agency, we're more than just an insurance provider—we're dedicated to protecting what matters most to our customers. As a dynamic growing agency based in Bryan, Texas, we pride ourselves on exceptional service, deep client relationships, and a team culture that fosters growth and success. We are now seeking a passionate and licensed Customer Service Representative to help us continue our mission and build a rewarding career in insurance! Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Birthday day off Responsibilities Client Advisory & Service: Answer calls, emails, and walk-ins with professionalism and care. Review policies, explain coverage clearly, and offer personalized recommendations. Policy Management: Process policy changes, endorsements, renewals, and new applications accurately using Allstate systems. Cross-Selling: Identify and offer additional products that provide genuine value and protection to your clients. Agency Reporting: Work with agency reports to track performance, spot trends, and follow up on critical tasks. Agency Support: Maintain accurate client records, handle billing questions, and help keep the office running smoothly. Requirements Active Texas P&C License (or willingness to obtain it before your start date) Communication Skills: You're comfortable with phones, emails, and in-person conversations Customer-Service Oriented: You genuinely enjoy helping people and solving problems Detail-Oriented: You record information accurately and minimize errors Positive Attitude: You create a welcoming environment for clients and teammates alike Spanish Speaking Preferred: Ability to communicate clearly and effectively with clients in both English and Spanish #J-18808-Ljbffr The Juris Agency