Service and Support Rep / Contract / Remote / Tucson, AZ

Our client, a globally leading financial and tax software provider, is looking to hire a Community Manager . This is a remote role, and supporting pacific business hours.

Contract duration: 6 months

As a Community Manager, you will serve as a digital community moderator , driving user engagement across product forums, championing the voice of the customer , and collaborating with cross-functional teams to resolve emerging issues.

What You Will Be Doing

• Moderate community forum discussions and triage inbound questions from professional tax clients using Sprinklr
• Champion the customer voice by providing empathetic customer success support to tax preparers and accountants
• Collaborate cross-functionally to submit bugs, elevate product issues, and coordinate rapid solutions with internal teams
• Foster community safety and health across digital product spaces while keeping a consistent brand voice

Required Skills & Experience

• Bachelor’s degree or equivalent practical experience
• 3+ years of professional social media community management and online moderation experience
• Hands-on experience utilizing community management platforms (Khoros, Salesforce, Gainsight, Sprinklr)