Collections & Billing Specialist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching

The Problem This Role Solves

We need a proactive problem-solver to take ownership of our collections, resolve invoicing disputes, and track down outstanding funds. This role isn't about simply logging data—it requires someone who will actively pursue what is owed to the company, from standard past-due accounts to recoverable items like government refunds, all while navigating difficult customer conversations with tact.

What You’ll Do

• Outbound Collections: Lead collection efforts on past-due accounts, negotiate payment resolutions, and maintain meticulous records of every conversation and commitment.

• Dispute Resolution: Manage disputed invoices and final payment disagreements directly with customers. You will maintain a calm, professional demeanor during heated conversations and know exactly when to escalate matters to management or legal.

• Invoicing Accuracy: Partner with the accounting team to ensure invoices are accurate and dispatched on time, proactively addressing billing questions before they turn into disputes.

• Outstanding Recovery Tracking: Take ownership of recovering non-standard funds owed to the company—such as in-process refunds, credits, or reimbursements—ensuring nothing falls through the cracks.

• Meticulous Documentation: Keep crystal-clear records of all collection attempts and dispute histories to support further action if a matter escalates to a lien, demand letter, or legal proceedings.

What We’re Looking For

• Relevant Experience: A proven track record in collections, accounts receivable, or billing dispute resolution. (Experience in the construction or manufacturing industry is highly preferred.)
  
  
• Assertive yet Professional: You are comfortable holding firm on payment expectations without damaging the customer relationship, and you can stay composed even if a call turns hostile.

• Relentless Follow-Through: You are highly organized and refuse to let things drop.

• Systems Proficiency: Comfortable using NetSuite or similar ERP systems to track account balances and payment histories.

• Clear Focus: You understand that this is an active collections and relationship-management role, not a traditional bookkeeping or month-end close position.

** Pay will be commensurate with your skills and experience