Front Desk Guest Service Agent Part time/Full time

Hotel Front Desk AgentThe Award-Winning Fairfield by Marriott Inn & Suites is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities:Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsMust be available to work:7 AM to 3PM3 PM to 11 PM11 PM to 7 AMPart time or Full time shifts availableSkills:Work experience as a Hotel Front Desk Agent requiredExperience with hotel reservations software, like Opera, ChoiceAdvantage, or FOSSEUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsJob Types: Full-time, Part-time Pay: $12.00 - $14.00 per hour Benefits: Employee discount Flexible schedule Paid time offExperience:Hotel Front Desk: 1 year (Required)Shift availability:Day Shift (Required)Night Shift (Required)Overnight Shift (Preferred)Ability to Commute:Pottstown, PA 19464 (Required)Work Location: In person Salary: $12 - $14 an hour Employment Type: Part-time, Full-time Qualifications Hotel Front Desk: 1 year (Required), Day Shift (Required), Night Shift (Required), Overnight Shift (Preferred) Benefits Paid time off, Employee discount, Flexible schedule Meet Greater Reading