Customer Service Associate

Join Our Team as a Remote Customer Service Representative Are you passionate about helping others and eager to provide meaningful support from the comfort of your own home? We are seeking dedicated Remote Customer Service professionals to serve as Multi-Program Contact Center Navigators. In this vital role, you'll be the first point of contact for individuals seeking assistance, guiding them through available community resources and connecting them to vital servicesright from your own space! What You'll Do: Respond to inquiries via phone, email, text, and chat with professionalism and empathy Conduct intake assessments and screen for program eligibility Navigate multiple databases and case management systems efficiently Submit service requests and referrals accurately Document caller information and case details thoroughly Assist diverse populations with compassion and cultural sensitivity Recognize and manage crisis situations using de-escalation techniques Maintain confidentiality and data integrity Support community outreach initiatives promoting 211 services Participate in ongoing training and team meetings Required Skills: High School Diploma or GED At least one year of relevant experience in customer service, call centers, healthcare, social services, or community outreach Strong verbal and written communication skills Excellent problem-solving and analytical abilities Attention to detail with multitasking capability Professional, compassionate, and empathetic communication style Ability to work effectively with diverse populations Proficiency in navigating multiple software systems Nice to Have Skills: Experience in health and human services Contact center or intake/case management experience Knowledge of community resources Preferred Education and Experience: High school diploma or GED Minimum one year in a customer service or community support role Other Requirements: Must be a resident of Cleveland, OH (local candidates preferred) Availability for 7.5-hour shifts between 8:00 AM and 6:00 PM Willingness to start with in-office orientation, then transition to 100% remote work Ability to handle sensitive situations with professionalism Take the next step in your career by joining a dedicated team helping communities thrive. If you're eager to make an impact while working remotely, apply now and become a vital part of our community outreach efforts!