Technical Support Representative

Kforce is immediately adding a full-time Technical Support Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NV. Responsibilities:

• Working independently while using standard protocol to respond to more complex customer issues
• Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
• Proactively assist customers to avoid or reduce problem occurrence
• Participates in projects and provides resolution and feedback based on analysis
• Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
• High School diploma/GED or equivalent
• Some college level educationpreferred
• 5+ years of general experience, or equivalent combination of experience and college level education
• Superior communication skills both written and verbal
• Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
• Can confidently diagnose problems to hardware FRU level
• Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
• Knowledge of updating Knowledge Management systems