Product Specialist

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. This role is responsible for driving the growth, profitability, and competitive positioning of ID Technology’s print-and-apply product lines. The position works cross-functionally with vendors, engineering, sales, and marketing to ensure product development, launches, and ongoing support aligning with market demands and delivering measurable business value. Start Your Career as a Product Specialist in a Growing Company At ProMach, we‘re looking for people who want to shine. You‘ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You‘ll be challenged and rewarded. Make friends and have fun. Improve our customers‘ packaging performance and efficiency every day. Help build the future of packaging automation. We‘re proud of that and hope you will be too. Do we have your attention? Keep reading. As a Product Specialist joining our team, you will be responsible for driving the growth, profitability, and competitive positioning of ID Technology’s print-and-apply product lines. The position works cross-functionally with vendors, engineering, sales, and marketing to ensure product development, launches, and ongoing support aligning with market demands and delivering measurable business value. In this role you will…. Product & Application Engineering Lead application engineering efforts for print-and-apply systems across diverse customer environments Validate new products performance, reliability, and market readiness Evaluate existing equipment performance, including repair history and runtime, and recommend improvements Review and approve custom/turnkey application designs prior to sale Assist with Product managers to maintain CPQ being functional and correct Customer Solutions & Pre-Sales Support Conduct site surveys and develop tailored application solutions Provide application samples, print samples, application rates, quotations, and technical recommendations Evaluate existing machinery and recommend optimized spare parts kits and pricing Partner with sales to support product demonstrations and custom solution development Contribute to the product line and growth of sales Product Management & Strategy Collaborate with product managers and marketing on product launches, sales tools, and promotional materials Work with Sales Management and Marketing to support pricing strategy development and maintain product price lists Maintain competitive analysis and provide actionable insights to the sales team Vendor & OEM Management Serve as the primary liaison for vendor communication, Support OEM development initiatives and ongoing partnerships Monitor product quality and resolve vendor-related issues Assist in setting appropriate stocking levels for equipment and parts Project & Operations Management Lead along with product managers & project management efforts for large or complex installations Maintain accurate install base records and reference accounts Identify opportunities to streamline surveys, quoting, and order entry through software tools Ensure all technical and sales resources are up-to-date and accessible via internal systems What’s in it for you? Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match and there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Qualifications & Requirements Proven mechanical and electrical aptitude and hands-on problem-solving ability Proficiency in Microsoft Office and general business software tools Self-motivated, detail-oriented, and committed to delivering high-quality work Excellent customer-facing and relationship management skills Someone with graphics experience Electrical or mechanical engineering experience Ability to take and edit digital photographs Experience of industrial Communication protocols i.e TCP/IP / RS232 Strong analytical and presentation skills (Excel, PowerPoint) Experience with continuous improvement training Preferred skills and experience with printing, coding, or marking equipment Strong industry knowledge within packaging, labeling, or automation Physical & Travel Requirements Ability to lift and carry 60+ lbs Willingness to travel approximately 25–30% Pro Mach, Inc. We have been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. ID Technology Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! More career opportunities to consider! ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts. #J-18808-Ljbffr ID Technology LLC